Customer Comments


We strive to make our customer's shopping
experience as easy and enjoyable as possible.
We welcome any feedback that will help us to
improve our service, so we would love to hear
from you with any comments you might have.
Please feel free to email us at
feedback@nordichouse.co.uk
To see comments about us on the independent review site
Trusted Shops, please click on their logo...
Excellent service and lovely products, highly recommend
Reviews
48040
Trusted Shops
Nicholas
Surrey
Absolutely adore the reclaimed driftwood candelabra that I purchased. Excellent customer service, received a phone call thanking me for my order, which was a lovely touch. Delivery was very efficient and I would recommend Nordic House to everyone I know, without hesitation.
Reviews
15022
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Michelle
Warwickshire
My products from Nordic House were fantastic, such beautiful things they are so helpful and everything is packed with so much love and care, will definitely be ordering much from this fabulous company.
Reviews
15052
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Chrissy
Nottingham
I am delighted with the Reclaimed Hurricane Lamp I bought. It’s absolutely stunning in my bedroom and a real feature. It’s a really sturdy piece. The customer service was excellent as well. Kirsty called to confirm my order but also chatted through the items I’d purchased and the delivery methods for them. I definitely recommend shopping with Nordic House as you won’t be disappointed.
Reviews
15008
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Susan
Ayrshire
Quality items, well packaged and very quickly delivered with impressive levels of personal attention and customer care. Highly recommend!
Reviews
66001
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Sarah
Surrey
Amazing customer service Beautiful products Thank you
Reviews
55211
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Mrs K
London
The leather handled lanterns are very smart and stylish, and Emma was extremely helpful with advice on candle sizes and quantities.
Reviews
55211
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BW
London
Couldn't fault anything with this order. I felt Nordic House were very conscientious in ensuring my order was fulfilled to my needs. Delivery was spot on. The delivery driver phoned me 30 mins before delivering my order to ensure I was at my house.10 out of 10 to both Nordic House and the delivery company.
Reviews
55003
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Fiona M
Ross-Shire
Everything was excellent: the products, the delivery (came the next day) and the customer service. Prompt, professional and personal.....perfect
Reviews
85016
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Mr B
Norfolk
Great products, great service, packed safely and delivered on time, very happy.
Reviews
55874
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Katrina
Huntingdon
Customer service was exceptional, really impressive. Will be ordering again
Reviews
55001
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Simon
London
Very satisfied and such pleasant staff when phoning to place my order, will certainly use your services again when in need and pass your details to others.
Reviews
10104
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Mary
Shropshire
I was so excited to receive my parcel and even more excited with the items enclosed. Everything is such good quality, the pictures in your catalogue are so true to life. One of my items(the bamboo candle holder)was a present for a friend, he is delighted with it. He now has a catalogue I gave him. It was a pleasure speaking to you on the phone, so friendly and polite. Many Thanks.
Reviews
81006
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Patsy
Oxfordshire
Really liked the website and order arrived the next day. Excellent service, thank you.
Reviews
55634
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Rachel
London
I have ordered from Nordic house on many occasions and have never been anything but 100 satisfied with the quality of the product, the customer service, and their attention to detail. It is always a pleasure to shop with them.
Reviews
66339
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Alison
London
I have to compliment you on all aspects of your service and product !! First class from start to finish, well done.
Reviews
66258
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Eric
Maidstone
Items were as great as they looked It was a nice touch to get a phone call the morning after i ordered the items online to discuss delivery logistics which was both thoughtful and necessary. Couldn't recommend highly enough. This was my fourth order in equal months and always great quality and on top
Reviews
54013
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Marcus
Gloucestershire
I just wanted to write a quick email to say thank you so much for my lovely items I ordered. Not only a super quick delivery but a courtesy phone call too to double check my address. The items are wonderful and I will definitely be ordering from you again. Thank you.
Reviews
55815
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Tania
London
Just wanted to send you this email as a thank you to say what a great website you have and what lovely products you sell. I must say that the customer service, quality of goods and quick delivery are second to none. I'm glad that I found you. From a very happy customer.
Reviews
10104
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Tracey
Whitehaven
Just received my lovely lanterns and wanted to thank you for the amazing service and the fantastic, beautiful lanterns. Putting them outside right now, Santa should use the front door this year - very smart! Kind regards and Merry Christmas
Reviews
55003
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Helen
Newbury
Nordic House is I have to say the most beautiful website I have ever come across. I ordered some products and then had a lovely call from one of your team confirming delivery address - made the whole experience so personal. The order then arrived the very next day! The products were as beautiful as I expected and so well packaged. I can only say a great big THANKS!
Reviews
71105
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Sue
West Yorkshire
Thank you so much, our lanterns arrived very speedily and in perfect order, we are also thrilled to receive a little free gift in the box, much appreciated. Great service, quality products and a lovely attitude - couldn't ask for more. Thanks very much Nordic House.
Reviews
55211
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Sue
Bodmin
Superb Great Products, Prices, Serivice. My goods were of excellent quality. Packed so beautifully. Not many companies about these days that can match the quality of Nordic House. Well done everyone at Nordic House. Be very proud.
Reviews
66258
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Sue
Hertfordshire
Just to say many thanks - the goods arrived the very next morning, of very good quality, beautifully wrapped, and the little free present was a really sweet touch!
Reviews
55001
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Debra
Brighton
Thank you so much for your wonderful service and product. Delivery was within a minute of the stated time by the delivery company and the package was safe and sound. Upon opening the box the purchase of our Hurricane Lamp was superb and we are both delighted, we will be ordering again very soon.
Reviews
55212
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Barry and Carole
Exeter
I wanted to write to say how pleased I am with my lanterns and candles - and what a fantastic experience it has been. Everything was straightforward - the website, the courteous call about delivery - the whole process. And I loved the compliment slip with details of who looked after the order (thank you Jodie and Jill) and the little heart candles. I will definitely be getting all my candles (and gifts) from you in future - quality 'white' candles are hard to come by. Thank you - in this digital age it's a rare treat to have such an enjoyable shopping experience.
Reviews
55211
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Caroline
London
I just wanted to say a big thank you for the beautiful stainless steel lanterns. I ordered the extra tall, tall and large square which were better than expected and more. They are a real statement in our house and will be using them with pride in our garden in the summer. The quality is great and not flimsy like others I have seen. The candles provided are perfect too. Service was great from ordering to delivery. Will definitely recommend Nordic House and will certainly use again. Thank you
Reviews
55001
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Elaine
Horsham
Our packages have just arrived - thank you so much for getting that delivery out so fast. Can't believe we have it here within 24 hours. The lanterns were carefully packaged and so in perfect condition. Plus they are gorgeous. Thank you so much. All best wishes. PS the complimentary tea lights were a nice touch.
Reviews
55003
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Tricia
Kingswear
Just like to say thanks - received my order within 24 hours of ordering and the product was exactly as described.
Reviews
71004
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Paula
Lichfield
Well after only placing my order yesterday I was surprised to see my parcel when arrived home today. I can only commend your service for the speedy delivery ,the wonderful customer service over the phone & the packing & wrapping also a lovely little love heart t-light candle surprise gift. I will most certainly be shopping with you again as it was a wonderful experience from start to finish.
Reviews
55348
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Roselyn
Inverness
Just to let you know that my order arrived safely yesterday. I would like you to know also that I think your service is first class. I was telephoned on Thursday by a member of your staff, who is an excellent ambassador for your company, being both efficient, polite and helpful. Sadly not what all employees often are. I am delighted with the items I ordered and your speedy, efficient service and will most definitely order with you again and recommend you to others.
Reviews
PB007
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Shirley
Inverness-shire
Many thanks for your very efficient service - and the candles really are white!
Reviews
66045
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Anne
Worthing
Thank you so much for the super fast delivery of my order, for the careful - and pretty, packaging, and for such quality items. I am delighted and look forward to shopping with you again. I shall certainly recommend you.
Reviews
55318
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Lesley
Lincolnshire
Thank you for our order which was delivered today. We love the leather and steel hurricane lamps and we love your efficiency!
Reviews
55212
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Berenice
N Yorks
I just wanted to send a quick email to say how impressed I am with your company, product, and the service I received. I run an internet based mail order company myself and understand how much work and effort goes in to offering the level of service that you just have, and how important it is to give credit where credit is due. The candle lantern I received exceeds expectations and I will definitely recommend you and be back myself too.
Reviews
Trusted Shops
Gary
Ashford
I just wanted to say that the white pillar candle selection I bought from you have been the best white candles I have ever bought - absolutely perfect in every respect!.
Reviews
66045
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Sandra
Worcester
My goods arrived safely this morning - less than 36 hours after placing the order. This is indeed a first class service.
Reviews
55212
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Kerry
Glasgow
Hello, many thanks for the quick delivery of our recent order. We are really pleased with the candles and holders - thank you.
Reviews
67020
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Mark
Birmingham
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