WHAT OUR CUSTOMERS SAY
We strive to make our customer's shopping experience as easy and enjoyable as possible. We welcome any feedback that will allow us to continually improve our service, so we would love to hear from you with any comments you might have.
Please email here: feedback@nordichouse.co.uk This page was updated 3rd April, 2013
Please email here: feedback@nordichouse.co.uk This page was updated 3rd April, 2013
"
I have just received my order from you and I would just like to say a big thank you! Delivery was very fast, even considering the bank holiday weekend and the packaging was lovely! The mug is great, just what I was looking for and and all the details such as tea light, envelope containing delivery details and tissue paper were lovely touches. I will definitely be recommending you to friends and family and be ordering more for myself in the near future.
Thank you. "
Antonia, Fleetwood
Antonia, Fleetwood
"
Our packages have just arrived - thank you so much for getting that delivery out so fast. Can't believe we have it here within 24 hours. The lanterns were carefully packaged and so in perfect condition.
Plus they are gorgeous. Thank you so much. All best wishes. PS the complimentary tea lights were a nice touch."
Tricia, Kingswear
Tricia, Kingswear
"Order received yesterday, very pleased and already out on display."
Pauline, Bordon
Pauline, Bordon
"You guys rock! Placed my order on Thursday, arrived on Friday! The items were beautiful (as always when I order from your website!) Thank you!"
Christel, Hindhead
Christel, Hindhead
"Hi there, just wanted to say I received my table and it's looking lovely! Thanks again"
Francesca, Malmesbury
Francesca, Malmesbury
"Dear Nordic House, Just wanted to say thank you SO much for the superprompt delivery in less than 24 hours of my super cushion - most impressive! Thought I would write in a day when most people are
always complaining! Thanks so much."
Louise, Littlehampton
Louise, Littlehampton
"I have just received my order and thank you so much for your prompt postage. I also would like to say a big thank you for the care and attention in which you packaged the goods. It all looks beautiful and you have done an excellent job with your customer service - it is much appreciated.It feels very special to be on the receiving end of this much care."
Judith, Dorking
Judith, Dorking
"Just like to say thanks - received my order within 24 hours of ordering and the product was exactly as described."
Paula, Lichfield
Paula, Lichfield
"Order beautifully packed and safely received. Thank you for being so prompt - much appreciated as I have to post these lovely items on to other friends - I'm quite sad to part with them!"
Jenny, Wotton-under-edge
Jenny, Wotton-under-edge
"The order was received today in good order. Thank you for an excellent product and the quick delivery."
David, Nottingham
David, Nottingham
"Well after only placing my order yesterday I was surprised to see my parcel when arrived home today.
I can only commend your service for the speedy delivery ,the wonderful customer service over the phone & the packing & wrapping also a lovely little love heart t-light candle surprise gift.
I will most certainly be shopping with you again as it was a wonderful experience from start to finish."
Roselyn, Inverness
Roselyn, Inverness
"Thanks for my order which I'm delighted with and thanks for such excellent delilvery service. Highly reccommended."
Christine, Widnes
Christine, Widnes
"Unbelievable, I got the items I ordered yesterday afternoon already this lunchtime. I am delighted with all of them!
I am very impressed with your service, thank you!
You have a future customer!"
Karin, Bedlington
Karin, Bedlington
"Just wanted to say that I received my order yesterday of six tea light holders and tea lights.
What fantastic service - delivery was very fast and the package was beautifully put together and secure. It was a joy to receive the box let alone the contents - sad of me, I know!
Will definitely be buying from Nordic House again as there is something on every page of your catalogue that I want.
Thank you once again - I do believe good service should not go unrecognised."
Elaine, Beckenham
Elaine, Beckenham
"Just a short email to say 'what a wonderful service' I have received from yourselves. This is the first time I have ordered from yourselves and it wont be the last.
I order items on Thursday and received them the next day at 08.30 a.m. They were very well packaged and I also had a lovely free gift from yourselves. Very well done."
Marie, Chesterfield
Marie, Chesterfield
"I would like to give you some feedback on recent purchases made from Nordic House.
I am firstly really impressed with the packaging and speed in which everything comes – first class.
I purchased the small and large glass fifth avenue boxes – which are simply stunning and understated but perfect in every way.
I also purchased the pebble candles – for which at first glance a friend wondered why I had placed pebbles on my table, and second glance said 'I must have some – where did you get them from'.
One very satisfied client – thank you"
Kate, Cornwall
Kate, Cornwall
"I just wanted to let you know that my parcel has arrived---it was so beautifully wrapped & packed!
I am thrilled with the candle holders, they are lovely & just what I was looking for---something different.
I only found you by chance on the web & I am so glad I did! I appreciate your ethics & agree. You are somewhat rare these days!
Thank you all so much & I wish you a jolly Christmas & the best of years in 2013."
Susie, Cromer
Susie, Cromer
"You've done it again - you're so prompt with your delivery, thank you. Its Christmas Eve now, so I hope you're all enjoying your well earned Christmas break."
Jenny, Wotton-under-Edge
Jenny, Wotton-under-Edge
"Thank you, I have been very impressed with your customer service especially at this busy time. Will definitely be recommending you to my friends :)
Thanks so much and hope you have a lovely Christmas!"
Sarah, Huntingdon
Sarah, Huntingdon
"I received my parcel today and I'm absolutely thrilled with the quick and efficient service and the products - perfect for my Christmas planning!"
Michelle, London
Michelle, London
"Hi. Just wanted to say how impressed I was with the recent receipt of the Scandinavian Cheese Knives set. Bought as a Xmas gift. Stunning. Have just ordered 2 more items I loved them so much."
Clare, Stansted
Clare, Stansted
"I just wanted to express how impressed I am with Nordic House.
I placed an order for some lanterns last week for my wedding and they arrived promptly a couple of days later. They were well packaged and even more lovely in the flesh!
Your site is fantastic and easy to navigate and your products are all gorgeous.
Keep up the good work!"
Lauren, Birmingham
Lauren, Birmingham
"Many thanks for the service. The Beach House lantern is delightful. I will add your website to my favourites and visit again."
Chris, Wallington
Chris, Wallington
"That was quick !! Many thanks for the above order, just delivered. Love the candlesticks, just what I expected. great service. Will recommend and definitely order again from you."
Di, Melksham
Di, Melksham
"Hello, many thanks for the quick delivery of our recent order. We are really pleased with the candles and holders - thank you."
Mark, Birmingham
Mark, Birmingham
"Just to let you know that my order arrived safely yesterday. I would like you to know also that I think your service is first class.
I was telephoned on Thursday by a member of your staff, who is an excellent ambassador for your company, being both efficient, polite and helpful.
Sadly not what all employees often are. I am delighted with the items I ordered and your speedy, efficient service and will most definitely order
with you again and recommend you to others."
Shirley, Inverness-shire
Shirley, Inverness-shire
"Many thanks for sending the zinc trunks so promptly. We are very pleased with them. If these are an example of your goods and service, we’ll be back!"
John, Harpenden
John, Harpenden
"I just have to email to express my sheer delight at receiving my order this morning which I had only placed yesterday. I certainly wasn't expecting it so quickly and was delighted when I opened it to discover the treats I had ordered.
It was packaged beautifully and the products are lovely. Two of them are gifts for friends but I will definitely be returning for some Christmas gifts. I have also made your website known to my family and friends who love the types of products your company sells.
Once again many thanks and I look forward to shopping with you in the near future,"
Nicki, Cardiff
It was packaged beautifully and the products are lovely. Two of them are gifts for friends but I will definitely be returning for some Christmas gifts. I have also made your website known to my family and friends who love the types of products your company sells.
Once again many thanks and I look forward to shopping with you in the near future,"
Nicki, Cardiff
"Many thanks for your very efficient service – and the candles really are white!"
Anne, Worthing
Anne, Worthing
"Thank you so much for the super fast delivery of my order, for the careful - and pretty, packaging, and for such quality items.
I am delighted and look forward to shopping with you again. I shall certainly recommend you."
Lesley, Lincolnshire
Lesley, Lincolnshire
"Just had to email to thank you. Firstly for advising when the lanterns were back in stock and then for ‘phoning ahead to advise of the delivery time.
They arrived on time and very well packaged. The best part is that we are delighted with them. We needed these to be on the ‘grand scale’ as we have a very
large patio area. All five are superb and the aged look lends an air of 'faded grandeur' !! We will be back……"
Susan, Norwich
Susan, Norwich
"What fantastic service. The candles arrived early this a.m. and they were so beautifully packaged. I shall definitely be shopping with you in future. A very professional service."
Avril, Poole
Avril, Poole
"I got my order last night and THANK YOU! I bought the items for presents for other people however, I'm now going to have to get them again come
pay day as I want them all for myself. I never thought that I could enthuse over string BUT oh it's lovely in its little crate and the scissors, fab!
It just all looks too nice to use - but I will. Looking forward to my Xmas shopping now."
Karen, Malvern
Karen, Malvern
"I would like to thank you so much for the prompt delivery of my order (ordered yesterday). I have been looking for pale pink candles
for a long time and was thrilled when I found then on your website. My day, as they say, was made. Many thanks again"
Christine, Clacton-on-Sea
Christine, Clacton-on-Sea
"Dear Nordic House Team. A Big Thank You. I phoned yesterday to order the oil lamp burner and it arrived by 12 0,clock today and was just the right gift for our friends. Very impressed with your service and the quality of the item.
Best wishes to you all"
Lynda, Southampton
Lynda, Southampton
"Just wanted to say thank you for prompt and friendly service. Items were well packed and am delighted.
Oliver, Hayle
Oliver, Hayle
"Thank you for our order which was delivered today. We love the leather and steel hurricane lamps and we love your efficiency!"
Berenice, N Yorks
Berenice, N Yorks
"I am very impressed by quick delivery and I love the lanterns, many thanks!!"
Stephanie, London
Stephanie, London
"Just to let you know I received my order today and I am delighted with my goods.....they are so lovely!!!, well packed and what a prompt service and delivery! Thank you!"
Deborah, Lincoln
Deborah, Lincoln
"I have just placed my first order with you after stumbling accross your website. Your products are just what I have been looking for to dress my home. I placed an order for six mercury tealights and was very surprised and pleased with the fast delivery. The tealights were not only packed extremely well but were so much better than I thought from the picture, Beautiful and elegant. I will definitely be shopping with you again and am eagerly awaiting some candleholders to come back into stock.."
Mrs M, Felixstowe
Mrs M, Felixstowe
"May I congratulate your service. My order was placed on Friday and joy, my parcel of goods was delivered and received the following day…express service, very impressed and pleased."
Glenda, Mansfield
Glenda, Mansfield
"I would just like to say a huge thank you for the safe delivery of my order. I have checked the 8 Rusty Metal Hurricane Lamps and they actually look better than they do on your website, so I am very pleased with my choice. They will look great as central table decorations at our wedding."
Emma, Feltham
Emma, Feltham
"I just wanted to say that the white pillar candle selection I bought from you have been the best white candles I have ever bought - absolutely perfect in every respect!.
Sandra, Worcester
Sandra, Worcester
"Can I just say how UTTERLY beautiful your website is....I've just stumbled across it quite by accident and am thrilled about it!!! What a wonderful website, I love everything. I'm now going to have to go through each page and order Christmas presents, plus bits for my home. WONDERFUL!!!!!
Kindest regards, and keep up the great buying/sourcing skills.
Josephine - you'll be hearing from me shortly!!
Josephine - you'll be hearing from me shortly!!
"I am in receipt of two orders - large lantern and some tealight holders. I am extremely impressed with quality, service and speed of delivery. Many thanks and look forward to using your company again and
recommending to others. "
Catherine, Leeds
Catherine, Leeds
"I was very impressed with which my order was dealt with, and I am highly delighted with the items I bought, they are really lovely. I was also
pleased with the paragraph on the invoice about using recycled packaging, and doing your bit. All and all I am a very satisfied customer."
Linda, Woodstock
Linda, Woodstock
"I just wanted to send a quick email to say how impressed I am with your company, product, and the service I received. I run an internet based mail order company myself and understand how much work and effort goes in to offering the level of service that you just have, and how important it is to give credit where credit is due.
The candle lantern I received exceeds expectations and I will definitely recommend you and be back myself too."
Gary, Ashford
Gary, Ashford
"I would just like to thank you for your exceptional service for my 1st order with yourselves. Ordered over the weekend and arrived this morning.
The Lantern was well packaged and is just perfect! I will be ordering again with you."
Nigel, Accrington
The Lantern was well packaged and is just perfect! I will be ordering again with you."
Nigel, Accrington
"Just wanted to say how impressed I was with my first order and how it arrived so nicely wrapped up, the crown tea light holders were far bigger than I expected which was a nice surprise, I shall be ordering again in the near future.
"
Sharon, Beverley, Yorkshire
Sharon, Beverley, Yorkshire
"My goods arrived safely this morning - less than 36 hours after placing the order. This is indeed a first class service.
"
Kerry, Glasgow
Kerry, Glasgow
"I just wanted to say thank you very much for your excellent service on my recent order - it is rare these days and people are all too quick to complain but not to praise.
Ordered on a Sunday, dispatched the Monday and delivered the Tuesday - goods in great condition, excellent quality and exactly the item I was looking for at a reasonable price - what more could one want?"
Louise, London
Ordered on a Sunday, dispatched the Monday and delivered the Tuesday - goods in great condition, excellent quality and exactly the item I was looking for at a reasonable price - what more could one want?"
Louise, London
"The lanterns have just arrived and they are wonderful. Thank you so much for organising their delivery to Spain - we'll be the envy of the Costa now!
"
Sandy, Malaga, Spain
Sandy, Malaga, Spain
"It is very considerate for you to pick up on my two separate orders and satisfying to find such good customer service in an age where some companies seem to have forgotten what it means!
"
Cathy, Warwickshire
Cathy, Warwickshire
"I just wanted to write a short note to thank you, I am very impressed.
I have received my order and I think it's fabulous. I will definitely recommend your company to everyone, fast, efficient, and great items, you have definitely got it right...
Thank you once again"
Sharon - Brighton
Sharon - Brighton
"I just wanted to say that the Hurricane Lamp arrived safely today and I am so pleased by your efficiency. I don't normally e mail internet suppliers but I have to say Well Done."
Pat, London
Pat, London
"Loved the napkin rings so much we're ordering some more!"
Jonathan - Northampton
Jonathan - Northampton
"I ordered some glass dotted votive holders from you for my wedding and they are gorgeous. Now I've been tempted by your placecard vases! - "
Liz - Surrey
Liz - Surrey
"Internet search and stumbled upon Nordic House -glad I did"
Barbara - Berkshire
Barbara - Berkshire
"I saw the name in a magazine, also my mother shops with you all the time. "
James - Doncaster
James - Doncaster
"I shall be coming back to you for more goodies! Your stuff is GORGEOUS!"
Carolyn - London
Carolyn - London
"I just wanted to thank you so much for the mirror that arrived today for our bathroom, it is really lovely!"
Angela - Tiverton
Angela - Tiverton
"Thanks for supplying my order so quickly, great service"
Gemma - Glasgow
Gemma - Glasgow

