Who
&
what we are...
As the pioneers of the “hygge way of life” since our creation in 2009, it is fascinating to see how that philosophy has now been adopted by the mainstream UK.
Our absolute passion is and always will be, to promote this philosophy in every day life. In this crazy world we live in, it is now more important than ever to see your home not just as a business investment but as your sanctuary to retreat to.
Small touches do indeed make a huge difference and the importance of your surroundings in terms of quality of life, cannot be underestimated.
OUR MISSION
As a privately owned, founder-led company we are able to translate our passion and drive into everything we do, every day. Our mission is to source beautiful, unique and affordable products for your home and to make your Nordic House experience the best it can be.
HOW DO WE DO THAT?
BY PRODUCT - Through constant travelling around Scandinavia, we source lovely niche companies (often family owned) to try and bring you something different. Every single product on our website has been hand-picked - something with a little twist, that you will not find anywhere else. Many items are exclusive to us in the UK, which means you can find that special gift for yourself or your loved ones.
THROUGH PEOPLE;
CUSTOMER CARE - We have our very own dedicated in-house customer care department, whose sole purpose is to ensure you are looked after in every way. There are no annoying phone options to have to choose from, the phone is answered immediately by a lovely human being! From pre-buying advice to after sales care, our customer care team are a collective of highly trained, passionate individuals with varying skills from a multitude of fields.
OUR WAREHOUSE - We have our very own warehouse, filled with a uniquely qualified, hard-working team of incredible individuals, whose care and attention to detail never wavers. They are driven to provide the most efficient and beautifully packaged deliveries, every single day.
We are great believers in pricing our products fairly all year round. We do not over-inflate our prices in order to give away constant “discounts”. Our twice yearly Sales are genuine and our loyal customers receive special thank you’s too!
It would be wonderful to be able to say everything will always be perfect and that nothing would ever go wrong but that would be unrealistic. One thing we never do here at Nordic House, is to promise you something that we can’t deliver. What we CAN promise you, is that on the rare occasion that something isn’t right, we will collectively work together, to ensure we solve any issue straightaway by finding the best resolution for you!
In short, as a family owned company - we invest not only in our products but in our team, their environment and their well-being.
Together, we believe in having fun doing what we love and we absolutely love what we do!
Sandie Wallman
Founder