We strive to make our customer's shopping experience as easy and enjoyable as possible.
We welcome any feedback that will allow us to continually improve our service, so we would love to hear from you with any comments you might have.
Linen Dinner Candles Excellent after sales Packaged beautifully Very happy ...... well done
Just want to say a big thank you to the customer service team (Kate/Tammy) for being so helpful and polite. My partner ordered the wrong lanterns and they were so understanding and helpful to exchange it for the right size we was after. Kept us updated all the way through till we was happy with our end result. Really recommend Nordick loved our experience and our gorgeous lanterns we bought.
I was spending a gift voucher given to me at Christmas, and chose the Urban Concrete clock - which is beautiful. Simple, modern and stylish - perfect really The other products on the Nordic House website all look absolutely gorgeous, and I'm keen to have another shopping opportunity with them soon. Don't hesitate to order, everything worked out beautifully.
All the things I have ordered from Nordic House have been wonderful and I have never had a problem. Lovely selection of goods and excellent service. Wish there were more like you.
I would just like to say a very big thank you for everything the service the speed of deliveries.
Had an email and phone call concerning my order both before and after it had arrived . My items are a higher quality than I expected.Great customer service and great products .Thank you . Would recommend.
I ordered the any time is wine concrete wine cooler and unfortunately the first one that arrived was smashed (these things do happen) but I can not fault the customer service from Tammy. They were more than apologetic and sent a replacement next day delivery. I love the product and can't wait to order more.
Beautiful things, carefully chosen and to a very high standard. Everything I have bought from NH has been a delight to open. Delivery is always on time, and packaged well. Couldn't be more delighted with all my purchases
I am extremely pleased with all my purchases especially my xl sheepskin rug. The company offered an excellent service from start to finish and would highly recommend them to anyone who likes high quality furnishings.
Wonderful unique products which are backed up with a level of customer service so rarely found today. I will certainly be buying more from them, and have already got a wish list going for my birthday so my family can buy me things I want with confidence.
Fantastic customer service. A quick telephone call from Emma, to check of any specific delivery requirements, was really appreciated. Outstanding quality and beautiful products that are packaged with a personal touch. My parcel arrived promptly the next day. Overall an amazing shopping experience. I wouldn't hesitate to recommend your company to family and friends. Well done
Top class from ordering to delivery , more than happy with products , great quality , one word PERFECT
The team at Nordic House are some of the most pleasant and helpful people I have dealt with in a long time. I wished to buy a storage bench and have it shipped to the Republic of Ireland. They arranged to have it shipped at an excellent rate meaning I didn't have the hassle of trying to deal with haulage firms myself. I could not recommend Nordic House highly enough.
I ordered the 'Contemporary Scandi Shelf' and unfortunately the shelf was damaged when I received it. I called customer services and they were friendly, polite and extremely helpful. I received the replacement within 2 days and the lady I had been speaking to (Kate) even contacted me to make sure I was happy with the replacement. Fantastic customer service and the shelf looks great
Great products, good communication and fast shipping. Thank you very much for your help and very efficient service. Look forward to my next purchase
One of the best customer experiences I have ever had. High quality products and fast delivery. Nordic House really wants the customer to be satisfied. Would give more than 5 stars ;)
Not only were my products from Nordic House absolutely lovely, the best quality and great value for money, but the customer service was truly excellent. They made sure a parcel arrived on exactly the day I specified over the very busy Christmas period and really went the extra mile to ensure I was happy.
I have to say, I've had the best service from Nordic House in terms of the quality of the items but most importantly, the communication from you has been nothing short of amazing. Customer service is obviously very important to your business and you have it absolutely spot on. I would have no hesitation in recommending you and shopping with you again, the only problem for me is that it's all beautiful and I want it all....... :-)
Kate provided such a fantastic personal service and could not have been any more helpful, so very much appreciated. The item itself is stunning, fabulous quality and style. I want to keep you a secret as I don't want you selling out of things but you are too good not to recommend Thank you xx
High quality lanterns - very happy with the product, service and the especially the direct contact and follow up - the personal call to sort delivery was a very nice touch.
With a complicated change of delivery address during the despatch process, (Cornwall to Aberdeenshire via Staffordshire) I cannot thank the team enough for being so helpful and reliable. Nothing was too much trouble, good communications, and everyone delighted with their gifts. So nice to have the personal touch in a world when everything else is automated. I will recommend to everyone.
I just wanted to say a big thank you for all your help in getting our benches sorted.
Absolutely delighted with my recent purchase, delivered very quickly and packaged well
I just felt compelled to write to you to congratulate you on your exceptional customer service. Having bought a gift voucher for Nordic House for my sister in law and having such a great experience I decided to review your website and recently purchased a few bits... only small things but the way they were packaged, they are and attention and the thought for the environment that you give and highlight to customers is first class, so thank you!
Beautiful products received very promptly. Perfectly packaged with a lovely gift. Already thinking of what to order next.
Nordic House reaches beyond a typical online shop. They ensure the customer receives their parcel and check you are content. I was delighted with my order and their service and shall definitely order again. State of the art online system combined with a lovely traditional customer service. Thank you
The customer service at nordic house is second to none, thankyou so much for your phone call Emma, look forward to recieiving my new order.....many thanks for a fantastic service.........
Nordic House give an excellent level of customer service. My parcel arrived quickly and everything well packaged.I found Nordic House last year when I was looking for white pillar candles. I wasn't disappointed when they arrived. They look great and burn so beautifully. I knew straight away I would purchase from them again. Its rare I leave a rating but Nordic House are an exception.
FANTASTIC customer service from Lucy at Nordic House. The square lantern is beautiful & the quality is superb. From the moment I placed the order to receiving at our front door they couldn't have done more to help. Great company to deal with.
I just wanted to let you know that I received the new candleholders today and they are fantastic and I really appreciate the fabulous customer service that you have provided, it really is such a breath of fresh air.
The folding chair looks great in my tiny hallway, and is so practical. Brilliant design solves another problem I would have given 5 stars had the product included screws to secure to the wall.
Very satisfied tight through to speaking to Emma to receiving my order that was packed perfectly by Margaret. Loved everything I ordered & was exactly as I expected it to be. True to the brochure. I will definitely be ordering from Nordic house again.
Extremely pleased with the service. I asked for my purchase to be held until a specific date and this was done without question. The woman on customer service was very polite and open to my request. Fantastic goods and service. I couldn't ask for anything more. Thank you. X
Lovely website, good quality products, prompt service and delivery. The battery candle and the led strip lights are a delight, and are true to description. It's always a pleasure ordering from Nordic House. The p&p is on the expensive side, but you get what you pay for, i.e. excellent packaging and prompt service. Sheer delight from beginning to end. Thank you
My third order from Nordic House with consistent quality and value of goods.
What exceptional customer service Nordic House could not have been more helpful nor more efficient. I live at the opposite end of the country from NH & my furniture order was acknowledged & delivered within 3 days. I was so pleased with such a quick turnaround & the excellent quality of the item. I would definitely recommend NH and will be ordering from them again in the future.
Brilliant service. Very prompt, and efficient. Wrong product was delivered by mistake. So quick to be rectified. Excellent customer service. Would recommend to friends.
I love the website for Nordic House. Plenty of choice with great prices. I ordered a glass hurricane lamp, a candle and some pine cones. Delivery was very quick and the order was packaged well. The items were really lovely and of excellent quality. I would not hesitate to use Nordic House again and would recommend them without hesitation.
Just received another fantastic order from Nordic house, super fast delivery, everything wrapped wonderfully & again I LOVE LOVE LOVE my items!
Extremely satisfied with the way my order taken. Lovely friendly staff was a pleasure The item I ordered I would recommend to my friends
This was the second order of goods from Nordic House and the quality is really superb - great value for money.
I placed the order by phone rather than online to be sure of delivery. Emma of Customer Service could not have been more helpful and the item received when it was expected. Christmas shopping with Nordic House will be a joy rather than a chore
So thrilled with my latest purchase of the Aluminium Floor Candles in both sizes. Seriously impressed with the whole experience of purchasing from your site. Highest level of customer service, delivery, packaging, product, even a little heart tea light thrown in for good measure! Highly recommended!
More than satisfied - loved the products and the team were super super helpful
In ALL respects Nordic House is a delight to deal with. The company represents the very best business ethos from the customer's point of view, making the whole experience from browsing the catalogue through to receiving and enjoying one's purchases an absolute pleasure.
The staff were very helpful and the delivery time spot on.Having lived in Denmark, I found the items I ordered of very good quality. Would really like to see you selling candles in pairs so that I can hang them up.
Very satisfied with every aspect of our order and will certainly be purchasing from Nordic House again. Emma in particular has been very helpful and is a credit to your team.
You recently sent a gift voucher to a friend on my behalf and, having been very impressed by the service you offered (while feeling slightly neglected myself) I decided, entirely without justification, that I deserved a treat too. The parcel arrived today and I just wanted to let you know how delighted I am both by your service again and by the products themselves. Everything was safely and beautifully wrapped - thank you Jodie - and the contents were perfect. Long may you continue to take the trouble to look after even the most modest customer so well, while sourcing such very appealing products. I'm so pleased I found your company and hope soon to persuade myself again that further purchases are essential.
Just wanted to say thank you very much. Great customer service - it's rare these days so wanted you to know how much it's appreciated!
It was very welcomed and pleasant to talk to Emma about the order. I will continue to make orders with Nordic House due to my complete satisfaction with the delivery, goods and personal service. There is always something spectacular to choose from the range of gifts. Wonderful
Thanks to Emma for arranging everything, brilliant customer service and communication. Fast and professional delivery. The mirror looks amazing, my wife loves it And thanks for the gift as well
From spotting our beautiful mirror in the catalogue, through the ease of ordering, the fantastic personal customer service from Emma, to the efficient and friendly delivery, this really was an excellent experience. Wouldn't hesitate to order again. Fantastic service
This company should come with a health warning, as everything it sells is so beautiful - you'll want the lot
Totally satisfied Amazing customer service and delivery - plus classy products, of course This is my second order and I am so glad I found Nordic House:)
Quality products, great prices & fabulous customer service - it doesn't get much better than this. Keep up the great work Nordic House.
Brilliant personal service, lovely website and fab products... Perfect
Perfect product, perfect delivery. Well done, Nordic House. You can be proud of your high standards.
Just to say how delighted I am with my recent order – in particular the Grey LED candles and remote control. They look so much better than in the photograph with a lovely gentle flicker and the remote control makes them so easy to use. As usual, everything was beautifully packaged with care and attention to detail. Brilliant service and I can’t wait to order again. 5 stars from me!
I purchased pillar candles and dinner candles, the 5 quality is immediately evident. The amount of packaging is exactly right and has a personal touch, like a gift being prepared. I ordered on 9th October and received it on 11th October, how good is that? I am very happy to recommend Nordic House to my friends
Absolutely gorgeous and unique candle holders They are looking amazing in my home. Truly a fantastic company with great quality products, quick and excellent delivery service and excellent customer service Receiving a phone call after ordering adds a lovely personal touch. I am definitely a very happy customer Will certainly be ordering again :-)
I am currently renovating a house in France and chose several items from Nordic House - the beautiful wire baskets on wheels are amazing and work very well for storing newpapers, blankets etc etc. I will definitely shop here again and will look forward to seeing what new things they stock in the future.
Such a lovely company to order from. Sadly, my goods were damaged on arrival despite the excellent packaging. I spoke to a member of staff to explain and was sent a replacement straight away, which I'm happy to say arrived in one piece. I cannot rate Nordic House highly enough. Gorgeous products, excellent customer service and friendly staff. If only all companies could be like this
I have used Nordic several times and find their service excellent, goods are as described and beautifully packaged.
What can I say fantastic service. The packaging was out of this world and you could certainly see the care and attention of how well it was packed. A big, big thank you to the lady who packed it who was Rachael - I know this as she kindly put her name on a compliment slip for me. Also enclosed was a brochure with a cute heart candle, a big thank you to you all... Georg lantern to..xxxxxxxx
Excellent service - all good packaged perfectly and they look stunning
I placed my order on Saturday and received it by Tuesday Amazing service with beautiful products, I ordered a mixture of items in glass and other materials, all of which was wrapped carefully and presented beautifully I have already started filling my basket again Thank you very much again
Emma from Nordic House called promptly after the order and organised a date for delivery. Everything went off perfectly and the pendant light looks fantastic, very pleased overall. Got a gorgeous heart shaped tea light with the delivery, nice touch.
Best customer service I have ever received when shopping for ANYTHING online. Beautiful hanging planters, very well packaged and a lovely call to confirm details after placing the order. Emma is amazing, give her a pay rise
Absolutely gorgeous lantern that looks fab in my porch. Service was excellent, loved the warm and friendly phone call to state when item had been dispatched. Will be shopping at Nordic House in the future.
Kate, Thanks for your help this morning. The mirror is now up! Your customer service is second to none and thank you to Tammy also who was so helpful yesterday.
The wrought iron candle holder I ordered is absolutely lovely and exactly how I had imagined it. The lady on the telephone was very friendly and the item was delivered the very next day. I will order again.
Fantastic communication, product exactly as expected, delivered terrifically fast. I would not hesitate to recommend this company and look forward to using them again in the future.
Very satisfied with the products I have bought from you,your customer service is second to none most delightful conversations I have ever had.
As a business owner myself I'd love to give some constructive criticism, but I can't! Everything is seamless - from order to delivery. The products are fantastic - niche market with pricing etc but life long pieces and that's why we spent our wedding money on pieces that we love and knew would fit into any decor scheme as time moves on. I love your brand and everyone who enters our house soon learns about you!! Good luck with everything you do. We will definitely be purchasing again!!! ;-))
Thank you Emma for your excellent communication regarding my order. Usually I receive generic emails about orders I place online with other companies but it has been lovely and refreshing to have personal customer service from yourself. I am very pleased with my order. I was worried that the faux trees may look too false and plasticky but they are fabulous and real good quality and life-like. Thank you,
Every product I have purchased over the past few years I have been delighted with. The quality, delivery and customer service is excellent. If you are looking for unusual scandi type items that are both contemporary and stylish as gifts or for the home I'm sure you will be delighted.
What a lovely company. Their customer service is outstanding (a real rarity). It's the little things and Nordic House know how. Love my mirror - super fast delivery and I have just put my name down for a catalogue
I was 100per cent satisfied,both with hurricane lamp,delivery and excellent customer service.
Superb customer service. Beautiful high quality products and very speedy delivery. I will definitely use this company again and refer them to friends
I buy a lot online, but this time was different when I opened the box and saw the way my plates were packed. The best wrapping I ever seen. I am really really really happy with the swedish plates and will be completing the collection for sure. Amazing customer service, we can feel the love they put into their work.
I quite simply love ordering from Nordic House, great products and wonderful customer service. The staff are always so friendly and make you feel like you're dealing with real people and that your order no matter how small is important to them.
I bought the outdoor pillar candles and candles in a tin for a summer party, both amazing. Service and delivery were amazing. First class service.
Thank you Nordic House team. My order came very quickly and was exactly as I'd expected. Ordering through your website was a very simple process and I will certainly use you again.
Great customer service. I received a call prior to delivery to check that I was still happy with my order & to confirm the delivery address before shipping. The order arrived quickly & I was really pleased with the quality of the products. In the delivery documents, I received a tea light which I thought was a nice touch. Emma was very friendly & helpful. Have recommended Nordic House to friends.
Such a quick turnaround from ordering to delivery - could not be more impressed. Standard of quality of products was also excellent.
Emma you have been fabulous, thank you so much for the level of service. I'm confident I will be back shopping again very soon with you to add to my current collection. Thanks Again.
Pre-delivery courtesy call which affirmed this is a company that has a great customer service policy. Product was delivered speedily and well packed. The rug ordered was the stunning circular denim and seagrass one which I have not unpacked yet. Waiting until the re-furb in our living room. Can't wait.
I ordered this lovely mirror online and was immediately called personally by Emma checking on access etc as it is a big item. It arrived well packaged and was simple to put up. It looks great in my kitchen. I have bought other items from Nordic House and all have been of good quality. I will, no doubt, buy from them again.
Shopping with Nordic House was nothing less than a joy. The personal touch from Emma (completely lovely on the telephone & very efficient), along with the prompt delivery & excellent packaging, provided customer service rarely experienced these days. As for the product itself (two carved wall panels), well, they are truly beautiful, & just what i was after for my garden wall. Thank you so much.
Nordic House truly deserves this rating. From ordering to delivery I was kept informed and after delivery a phone call to ensure I was happy with my goods. We live on the Isle of Skye and although there is a bridge some companies do not deliver here and if they do it can take a long time and be expensive. Not so with Nordic House - fast delivery and I am very pleased with by purchases.
Thank you so much for your outstanding service, very speedy delivery, and I absolutely love the gorgeous pieces that I received today, Nordic house have the most exquisite items for home decor that you wouldn't find anywhere else. Thanks again......
I am so pleased with the products I purchased from this fantastic store. The customer service was the best I have experienced when purchasing online, a lovely lady called Kate was extremely helpful in sorting a small problem quickly and efficiently. I will definitely be ordering again from this company can't recommend them enough.
The product is beautiful and customer service experience so attentive and personal - thank you
The products are wonderful and we are taking some to Corfu as presents for my wife's Swedish uncle who will be celebrating his 70th birthday. He has been renovating a property in the mountains and each item will fit perfectly with the decor. Thank you for the continued 5 star products and customer service.
Gorgeous light fittings now in position in our bedroom, Delighted with them. Arrived well packed and intact Thank you for excellent customer service.
Great products, great service, packed safely and delivered on time, very happy
The leather handled lanterns are very smart and stylish, and Emma was extremely helpful with advice on candle sizes and quantities.
Couldn't fault anything with this order. I felt Nordic House were very conscientious in ensuring my order was fulfilled to my needs. Delivery was spot on. The delivery driver phoned me 30 mins before delivering my order to ensure I was at my house.10 out of 10 to both Nordic House and the delivery company.
Excellent customer service. Was contacted day after ordering online to discuss delivery arrangements and received a follow up email to confirm details of the call. Delivery was quick (4 days) and item was very securely packaged. Delivery firm was also great and allowed me to choose a delivery day that suited me. All a very positive experience.
Everything was excellent: the products, the delivery (came the next day) and the customer service. Prompt, professional and personal.....perfect
Extremely happy with the product, delivery service and above all the personal touch. My daughter will, I am sure, be delighted with the candles on her special day. Thank you so much, we will not hesitate to both use you and recommend you again. Best wishes Rita
Great products, great service, packed safely and delivered on time, very happy.
Customer service was exceptional, really impressive. Will be ordering again
Very satisfied with everything. The personal touch is lovely, it makes you feel special and that your order is really important to the company. Thanks
Very satisfied. A human at the other end of the phone ....whoop whoop who was extremely helpful and lovely to talk to . Notification of order and delivery was very efficient and the delivery was very prompt and well packaged . 10/10 Well done ..keep up the good work
I am very satisfied thank you Lovely mugs, nice size and just as described. I do love Nordic House. Something very different and excellent delivery service.
I love what I bought at Nordic House. All the products are so beautiful and of a very high quality. Will definitely be buying more again. The customer service team go out of their way for you and add a lovely personal touch.
Very satisfied and such pleasant staff when phoning to place my order, will certainly use your services again when in need and pass your details to others.
I wanted very specific flameless white candles for my wedding but they were out of stock. I rang Nordic House to find out about future stock and received amazing customer service. Emma emailed me when they were back in stock, I ordered, they arrived promptly, well packaged and exactly as described. Fab experience and will definitely use them again.
I unfortunately had a problem with one of the items delivered, and Nordic house replaced it quickly and without question. They were charming in their communication and always followed up with a telephone call. Am so impressed by their fantastic items, speedy delivery and amazing customer service. Am looking forward to placing another order very soon.
More than happy...thrilled. Customer service beyond expectations, items to die for. Thanks
I was so excited to receive my parcel and even more excited with the items enclosed. Everything is such good quality, the pictures in your catalogue are so true to life. One of my items(the bamboo candle holder)was a present for a friend, he is delighted with it. He now has a catalogue I gave him. It was a pleasure speaking to you on the phone, so friendly and polite. Many Thanks.
Great Customer care team The products arrived very securely packed and the lanterns I ordered are just fab Thank you so much
Excellent service from Nordic house. Placed my 1st order on Friday for the natural tree table and it arrived this morning. Product is stunning. I had been pondering this purchase for months and I'm so pleased I decided to buy. Emma delivered outstanding service keeping me up to date on my order and even called me to thank me for my order I don't think a company has ever phoned to thank me before
Lovely products excellent customer service. So pleased with my stunning large faux olive tree.
Nordic House has always supplied lovely items very swiftly whenever I've shopped with them.
Excellent customer service and follow up. Rustic bench beautiful and of a high quality.
I have ordered a number of things recently from Nordic house and they have all been beautiful. I love the quality and don't think it's too expensive at all. The customer service is the best I've known and delivery is incredibly fast. I would highly recommend this company
Thank you very much for a professional customer service, quick delivery and absolutely stunning carved wood wall panels which we used as a headboard. Will not hesitate to recommend your website at any time.
What a wonderful service and excellent communication throughout. Will be passing on the website to my family and colleagues as an absolute delight to deal with. Thanks again
I have ordered twice from Nordic House and each time I've been delighted with the service and the goods. I feel sure I will be making many more purchases.
If possible I would rate them 6 stars I've never received anything before so well, and beautifully, packed. They are brilliant and the goods are delightful.
Super-fast delivery (ordered around 4pm one day and the goods arrived the next day). Excellent customer service; I was phoned to check my delivery address before the item was posted out. Nice products (I ordered two reclaimed wood trays).
The customer service level on the telephone was absolutely outstanding. I spoke to a lady called Emma and she was very friendly and helpful. She answered all my questions and it was very refreshing to hear a voice at the other end who clearly gave full thought and consideration to making me feel a valued customer. She alleviated all my concerns and as promised I was thrilled with my purchase.
Wow! I've just received 2 glass display domes less than 18 hours after ordering and they are in perfect condition. Beautifully packaged and they look absolutely amazing. Fabulous products, another order is imminent. Well done!
Wow Fantastic products delivered within 18 hours of ordering, intact. 2 Large display domes which I'm thrilled with. Well done Nordic House.
Beautiful product, amazing customer service and quick delivery. Couldn't have asked for any better Thank you very much Nordic House
Everything about Nordic House was excellent, lovely candles, very quick delivery and very helpful customer service. Will order again in the future Everything about Nordic House was excellent, lovely candles, very quick delivery and very helpful customer service. Will order again in the future :) and have passed the link to the site on to friends.
Beautiful mirror - quite unique and guests have already commented on it Excellent customer service - helpful and friendly
We really love the velvet throw I wanted it for my double bed so wish it was just slightly wider. But lovely fabric and keeps feet extra warm. We are also happy with candles they burn well and the black colour looks great with our dark decor. I also bought some tea light holders and love the way they glow I just wish they would make the bottoms flat so the tea lights don't slip to the side.
Excellent customer service from ordering to delivery. The gift is beautiful. Well done you have got it right. Thank you
Beautiful piece of furniture and very fast delivery. Phone call from Nordic House was a nice personal touch and appreciated.
From the time ordering to the time of delivery excellent service. It makes a change to get a text advising the time of delivery and actually arriving between the time given, on past experience with previous orders made with OTHER COMPANY'S you end up waiting in ALL day and sometimes still not delivered. I certainly will be ordering from Nordic House again and recommended to family and friends.
Really impressed with the friendly, personal and efficient service from Nordic House. Was slightly taken a back to get a call to thank me for my order but it left me feeling valued and also that they see me as an actual person and not just a number Love my new purchases - really good quality and stylish pieces.
Wonderful, friendly and efficient customer service, excellent service. Will use again.
I was delighted with my order and the whole experience. Emma's call to let me me know what was happening was charming. When the order arrived it was beautifully wrapped, my husband even commented it was like Christmas I will certainly use your company again.
Thank you so much for the great service you provided on my recent order. I ordered two of the bubble glass lanterns they arrived the next day and I love them I would not hesitate to buy from you again, thanks Published
Just wanted to drop you a quick email to say Thank You for the great service you provided on my recent order. The items arrived the next day and were packaged extremely well. I will definitely be shopping with you again and I have also recommended you to my friends & family. The candle holders I ordered are beautiful, I love them!! Thanks very much
Absolutely first class, prompt, efficient service, would highly recommend.
I had a lovely phone call from Emma following up on the online order I had placed. A very quick and swift delivery of our candles. And a great professionals follow up email to ensure all was fine. Great, every business should be like this
Really liked the website and order arrived the next day. Excellent service, thank you.
I have ordered from Nordic house on many occasions and have never been anything but 100 satisfied with the quality of the product, the customer service, and their attention to detail. It is always a pleasure to shop with them.
I have to compliment you on all aspects of your service and product !! First class from start to finish, well done.
Excellent, cannot praise these guys highly enough from ordering to delivery all professional yet very personal too, they're fab x Published
Really excellent and very personal service - staff so helpful - a joy to deal with. So pleased to have a reliable company to order from and who provide such unique and inspiring products.
excellent service and very fast postage. Very happy with my purchase.
Beautiful products and very quick delivery. Excellent service all round - thank you
Items were as great as they looked It was a nice touch to get a phone call the morning after i ordered the items online to discuss delivery logistics which was both thoughtful and necessary. Couldn't recommend highly enough. This was my fourth order in equal months and always great quality and on top
Very satisfied with Nordic House. Goods arrived as stated, well packed and really lovely. Will certainly look at this website again in the future. Customer follow up to a query was very prompt. Thank you
THE most delightful company, service and products. I love the products, and they are well priced I think the company has wonderful and quite personal customer service. I find them efficient, professional, yet very approachable, and the delivery and packaging are excellent. my very favourite company
I have never once been dissatisfied with the quality of product, delivery or customer service. I absolutely love this company and recommend it to family and friends.
Very pleased with the box of candles and piller candle that I got, my daughter bought me 2 glass candle sticks from Nordic house for them and they are absolutely gorgeous, the candles burn very well, and look beautiful displayed on my mantlepiece
Great customer service Even when I ordered the wrong colour cushions and had to ring them, they calmly changed the order with absolutely no fuss.
Great customer services when contacted twice, once re product and then again regarding a 'delayed' delivery according to the courier which actually turned up within the 1-3 day delivery window in the end.. Extra large pouffe is great quality and a great addition to our home
Dear Jodie, Today I received a parcel you packed. It made me cry. I have never received such a beautifully packaged parcel. Each of the very fragile items was in tact and a joy to open. I thought that a person who would package items so carefully should be recognised, because it is the passion we bring into the little things that make the big differences in life and business. For this reason, if you are not the boss, please pass this on to the boss, because you are amazing and your boss should know it. Thank you for making my day.!
The items were as beautiful in real life as they were on the website. I bought Christmas decorations. They fragile glass ornaments and were exceptionally well packaged, it was a treat to open. Their customer service was great too.
Such good service. Ordered it on a Friday morning, received a call later that day to say it would be with me by the following Monday but received it the next day Unreal Great product too which looks super in our hall.
Excellent customer service and fantastic products. Made to feel valued customer. Definitely be shopping with this lovely company again. They go above and beyond normal customer service. Thank you
I would highly recommend this company without hesitation, customer service is excellent, I have never received a call from another company thanking me for my order and confirming despatch and delivery. The items surpassed my expectations and it was beautifully packaged. Staff were very friendly and competent an all round pleasure to purchase from.
I was looking for some unique items to decorate my home and found just what I was looking for on this site. I ordered them on Thursday evening saying as a special note it would be fab if they could arrive by Saturday but given the short notice did not expect them - and that's exactly when they arrived brilliantly wrapped -I am very happy with both the quality and service truly 5 star Kim
The rugs have just arrived, super efficient, thank you. They are absolutely stunning. All good wishes
Not only nothing to fault but a rare occasion when I was blown away by the service, by the delivery and by the product. I have been searching for large storm lanterns for ages and was recommended here. The product wasn't cheap but v high quality. From the moment I ordered I had several emails and calls arranging delivery. The products were packed incredibly well. Highly recommend.
Items were beautifully presented, and Emma in the customer services department was a delight to deal with I look forward to dealing with Nordic House again in the future...
Superb service and good quality gifts topped by very polite happy helpful staff Plus that little extra , a little surprise gift, Thank you.
Great customer service -lots of help on delaying delivery until a suitable date. Also updated me regularly on order progress.
Was very impressed as always. Kind regards and thank you Emma for your wonderful customer service
I was extremely satisfied on all aspects of my order I cannot fault what so ever Will certainly recommend to other shoppers
The service I received was great and second to none. The products are great and is exactly what I was looking for. The price was the cheapest I saw on the interest by quite a lot so was very pleased.
Thanks to Kate for her lovely efficient and friendly manner. Great customer service.
Delighted with the customer service and quality of these products. Really fast delivery.
Great customer service experience. Order placed Sunday evening & parcel delivered the following Wednesday morning. Parcel wonderfully packed by Jill which meant item arrived safely without any damage. UK Post (delivery service) sent email with delivery time slot - you could monitor your parcel number & where it was on the route. Parcel arrived well within the one hour time slot.
Shopping at Nordic House has been a very pleasant experience and I am delighted with my choice of lantern. I particularly appreciate the kind attention of Kate in Customer Service, who dealt effortlessly with my last minute change of mind - thank you. The quality goods were thoughtfully packed and arrived speedily on the next working day. Brilliant service
Have just received my Tealight set. Very impressed with the information about the delivery time. It is absolutely beautiful and arrived on time and very well packaged. My daughter has her eye on it, so I may be buying another soon !! Thank you.
I missed my delivery and called customer service. I spoke to Lucy who was incredibly helpful in rearranging delivery. She followed up 3 times of her own accord to keep me informed and I am certain my package would not have arrived in time without her help. I am so grateful to her and the Nordic House team for the exceptional service I received. Love the product & will definitely shop again. Thanks
Brilliant customer service, the phone call after I ordered was a lovely touch. Will be ordering again
Good quality, stylish products. Excellent service with quick delivery by a reliable courier service. Everything is always beautifully packed. This company is a pleasure to deal with.
I shall come back to this company again and again and again, because they have a lovely range of products, everything arrives quickly and beautifully packed, and the staff are exceptionally pleasant and helpful
Beautiful products and excellent customer service, above and beyond what I would normally expect. Delivery was speedy too.
Gorgeous natural products with a quality finish and customer service second to none.
Very high quality items. With chrome storm lanterns you definitely get what you pay for. Mine was robust and attractively proportioned.
I was extremely satisfied. Emma and Lucy were amazing and so friendly with honest interest - it really felt like the customer is king The products that I'd ordered are all lovely. Also, I had an item that was broken replaced in no time. I will definitely order from Nordic House again.
Very satisfied with order of beautiful and unusual, seasonal candles. Order process on line, was very easy. My previous order, made by telephone, was also very easy. Prompt delivery and well packaged and protected. I shall soon be ordering further items from your ranges of unusual and great quality items.
Good quality items, very quick delivery, and very responsive and friendly communication.
I am very satisfied with delivery as was extremely prompt my goods are excellent, such gorgeous items and I can't wait to put everything I have purchased out. Customer service it as another level. Everyone I have spoken to are extremely polite and friendly. Can't wait to make another purchase Thank you
Lovely quality products. Very well packaged for transit. I am now on my 4th order.
Thank you so much for my FABULOUS shoe rack!! It's absolutely lovely, and I am really pleased with it. (I'm not using it as a shoe rack though - I'm using it as a low table in my coastal flat to display plants and ceramics!) Gorgeous! Please thank everyone involved - brilliant customer service as always! My purchase was so carefully wrapped too - and for it to arrive the day after ordering was amazing!
This is the first time I have ordered from you - I am DELIGHTED, thank you. Goods arrived v.promptly and beautifully packed. I will be using you again.
I was very satisfied with the whole process. Your website was easy to use, Emma called me to confirm the delivery details and all items were packed very well and arrived safely.
This is a beautiful lantern , I was so pleased with the service , and the goods.
Absolutely lovely product (white shoe rack), carefully wrapped and delivered the day after ordering. Really excellent customer service too.It's a pleasure to buy from such a company. Well done everyone at Nordic House.
The purchases I made are really beautiful and would enhance any room. Delivery was very prompt and the goods packaged to an extremely high level.
Excellent all round, very pleasant staff and would certainly recommend. Like shopping used to be wtth personal touch. Thank you very much.
Very easy to deal with and order from. One comment would be that there could be more photos and descriptions on the website - I would have ordered more.
I was extremely impressed with the personal customer service received both when I had a problem using my discount code and when one of the items arrived damaged. Staff are very polite and efficient. Ease of ordering and the delivery system are equally good but it is the personal attention that would make me recommend Nordic House and have made me a happy repeat customer.
Excellent service and lovely products. Extremely happy with all purchases and would definitely use again and recommend to friends.
The products I ordered were absolutely gorgeous and so beautifully and carefully wrapped. The delivery was super quick - the fastest I've ever received without paying extra I will definitely be shopping with Nordic House again soon.
First class service and such a quick delivery. I will differently order from Nordic House again. The cushion were exactly what I was looking for and such a good price . Many Thanks
Very satisfied with my driftwood candle stick...its beautiful Receiving a telephone call from Nordic before goods were despatched was a nice personal touch.
The delivery was perfect and very pleased with product. The photos don't really do the colours justice. Thank you very much. Will definitely order again
A beautiful range of items on the website. Very quick delivery with the items carefully packed. I will use this company again.
My order (wood carvings) arrived very well wrapped and protected, each in its individual bubblewrap and box. They arrived exactly when they were suppose to, but most of all, they are gorgeous. They will be suspended on ribbons on large hallway floor to ceiling windows and will undoubtedly look even more beautiful that I had imagined.
One of the nicest companies that I have ever dealt with. Beautiful products along with the highest standard of customer service - everyone is so friendly and helpful. Cannot praise enough - especially Emma who handled my order - thank you Will be shopping with you again
I've ordered with Nordic House for a while now and I cannot express enough what a fantastic company they are, customer service is second to none and of course the goods are received in perfect order. They really are my favourite online company to buy from... Superb service, great choice, if only my friends and family know how lucky they are to be receiving a Christmas gift from me via NH
UK to Ireland delivery in two days, quicker than advertised. Beautiful products - top quality. Personal service & status about order - personal emails, not just automatic emails. Pre-ordering I had a product enquiry - instant and friendly help by phone. Second time I bought from Nordic House - just as good as the first time. Will definitely buy gifts here again. Highly recommended.
The lanterns are stunning, had a problem buying my last one, Kate from Nordic House called me and sent me email, to help with my purchase. Emma calls after your order is placed to "Thank you" for the purchase and to clarify delivery details. Everyone is so helpful and friendly makes a buying a real pleasure, not only do get an amazing product you also the same level of amazing customer service.
Excellent experience,very friendly & helpful customer service .Sheepskin cushions are delightful,a true bit of luxury.Plus next day delivery.i would recommend Nordic House to friends & family.
Excellent service. Lovely delivery man. Product fantastic and love the heart candle touch I have specified lots of your stuff to my clients - keep up the good work - love it
I just wanted to write a quick email to say thank you so much for my lovely items I ordered. Not only a super quick delivery but a courtesy phone call too to double check my address. The items are wonderful and I will definitely be ordering from you again. Thank you.
Love my candle holders such good quality. Super speedy delivery. I have bought before on the website and I will continue to do so
Absolutely excellent service and delivery and the items I ordered are wonderful. Will be ordering from you again. Many thanks
I am in love with Nordic House :-) I only ordered a simple pillar candle for my table centre piece for Christmas, so didn't spend a fortune. It came very well packaged and protected from any chance of breakage along with a little freebie, which was a lovely surprise I will be definitely be shopping with Nordic House again...top quality goods with top quality service. Definitely recommend.
Ordered the 3 stainless steel and leather lanterns, they are stunning , also look good with the silver wire lights in them. Great customer service, which is rare these days and have recommended to my friends.
I am delighted with my Antique Gold Glass Hurricanes. They will look particularly good over the Christmas period
Superfast delivery from Nordic House, and I so loved all the pieces I ordered. Really unique and quite beautiful. I can't wait to put everything out for Christmas Also, I had a follow up email from Nordic House, just to make sure I had received my order as the carrier had noted it had been delivered to a neighbour in my absence-never had that happen before Excellent customer service.
Brilliant Fantastic selection, great communication, super shopping experience. If you want something "special" shop at Nordic House. Will be back
Great service from start to finish, particularly in sourcing the right sized table for our needs.
Totally satisfied with my order, what a company. Great products, superb customer service... I couldn't fault the delivery so an all round thumbs up Nordic House
To furnish our new home we have used over 10 different online suppliers - Nordic House is exceptional and by far the best. Personal service, great website, excellent products, very well packed - everything as it should be, but isn't all too often. Well done from us, and we will be back for more - thank you so much from a very particular customer
I don't give five stars very often but this company deserves every one of them. Cannot fault them. I couldn't believe how quickly my order arrived or the excellent quality of the goods supplied. I thoroughly recommend them. Thank you Nordic House
What can I say? Possibly some of the best customer service out there. Ordered late on Tuesday, delivered Thursday morning. All goods beautifully packed and the quality is amazing. I will definitely order from this company again and have already recommended it to my friends. Christmas shopping will be a breeze this year. Thank you Nordic House
Just wanted to say a big thank you to you all. I am absolutely in love with my large wall clock. Excellent customer service and my order came beautifully wrapped. Also thank you so much for the complimentary blue heart candle.
I ordered a number of fragile items and the care taken packing them went above and beyond what anyone could expect. Delivery by a cheerful courier, just a couple of days after ordering, and the items are without exception beautiful. I am a very happy customer
Nordic House sell beautiful products. I received my order super fast, very well packaged with superb customer care. My items arrived in pristine condition and I have been very happy with the whole experience
I have received such wonderful service from this company, from the lovely Lanterns I ordered to the efficient customer care. I will continue to shop from Nordic House
I don't usually shop on line but your website is so easy to navigate and your products are gorgeous. I was impressed with the level of customer service, the quality of the packaging and the speed with which my goods arrived. I also love the complimentary heart shaped candle that was tucked inside each order. A nice touch. :-)
I just wanted to write and thank you for my order. Everything came beautifully wrapped and each item was absolutely gorgeous. It was like opening a present! The little candle in my receipt envelope was the perfect finishing touch. Thank you - I will definitely be ordering again and recommending you to others!
Amazing customer service and fantastic and careing follow up from Emma. The items were packaged well and arrived quickly and safely, there was also a little surprise addition of a free sample tea light. I would definitely order again. Great product, great price, even better customer service.
The customer service, products and delivery service provided by Nordic House are more than excellent. They have my custom for life.
The whole team at Nordic House were a joy to deal with, from the friendly service team to the equally friendly and prompt delivery service, I would definitely recommend.
The team at Nordic House are perfectionists Ordering was so easy and my package arrived a day after I sent my order,the candles are delightful and wrapped so beautifully by Jodie that I did not want to unwrap them and they were packed so securely in the box. That personal touch of the heart shaped candle with the order was very touching, so encouraging to order again, Will definitely recommend
Absolutely adore this site never fail to find something I am after. The sale section is inviting too top it all u are situated in my favourite part of Cornwall
Very quick delivery and fabulous item. I love the large Zinc Tray and can see many decorative uses for it.
Superb company, excellent customer service Will certainly use them again
A first rate service and delivery. Good were excellent quality and substantially packed so no damage could occur in transit. Also a very fast and reasonably priced delivery to the Channel Islands.
Everything from start to finish with my order was how i would hope it to be.
Big choice with a personal touch. Loved my purchases and everyone has commented on them. First experience shopping with Nordic, but definitely won't be my last.
Ordered a stainless lantern as a wedding present for a very discerning bride to be. She was absolutely delighted with it. Excellent customer service received and very speedy delivery . Fabulous quality and would recommend.
Beautiful products which came very well wrapped - no excess packaging, either. They all arrived in tact and quickly. I'm most impressed and will be back again. I look forward to your Christmas items
I ordered a Lantern as a gift for my self and was delighted when it arrived the next day. The item was stunning and so much care was taken with the packaging, which also included a free gift. Its such a rarity to get an online company that actually seem to care about their customers. I will be ordering my Christmas gifts from Nordic House as I know that they will be beautiful.
The staff were absolutely helpful and accommodating. My purchases were beautifully and securely packaged. And with a little surprise gift. They think about our experience as online consumers. And include those lovely charming touches of old, so very missed and long gone on the high-street.
Excellent customer service from a very helpful company Received a phone call re delivery - and making sure the products reached me in tip top condition. above and beyond normal online sellers Will be buying from Nordic House again
Fantastic products. Fast service, with care and attention to detail with all goods wrapped and packed. The lovely touch with a heart shaped complimentary candle.
Delighted with every aspect of my first Nordic House order. I'll be back.
Excellently packaged, reasonably priced, fast delivery. Would recommend to anyone.
From placing the order up until taking delivery of items, the staff at Nordic House can't do enough to help. I have used the company several times and would not hesitate to recommend them to others.
I have entered excellent as this is just what my shopping experience with you was, think some firms should take a leaf out of your books, and this is why people shop on line. Thank you once again.
Customer service - 10 stars! I placed an online order yesterday, and I received the item today!! I am so impressed! You are restoring my faith in customer service.
Just wanted to say my order arrived early this morning and we are delighted with them! Thank you for the quick despatch of the order, most impresssive! Our 3 offspring (all grown up with own homes) were here today and were eagerly browsing your catalogue. Think you can expect more orders!!! Thank you again.
I wanted to write a note to say thank you for such great customer service. I don't often do this but have been very impressed with the website, quality of the goods I ordered and swift delivery and its very worthy of a top score. I want to give 5 stars (out of 5!) to the customer service team. I am in the middle of wedding organisation and had ordered some decorative gravel. I hadn't realised the amount/size so had to order more, therefore two deliveries in quick succession. I made a note about this and the team called me back the next day as my goods were being delivered and have refunded me one of the postage costs as a good will gesture. I am extremely impressed with the service and the ladies I spoke to on the phone. This level of service and goodwill really does keep you coming back and this is how recommendations are made too. Thank you to the team and much appreciated. The hurricane lamps look lovely with the decor/gravel. Best wishes
Thank you so much for my recent order. It arrived quickly, solidly packaged and I'm so happy with my purchase. I will definitely be ordering again from you and I feel like I've I've found a little gem with Nordic House
Received my first order from you which were the Nordic Blue dinner candles and matching tealights. I especially wanted blue as it was for a meal to celebrate our 45th Wedding Anniversary which is sapphire. I found your website and it looked really classy so I ordered the candles and tealights. Your custom service was excellent and the candles looked absolutely gorgeous. They were used last night as a table display and looked stunning. The dinner candles have a timeless elegance about them. Everything burned so evenly and the clear cases for the tealights mean that the whole light glows. I have never bought candles of such quality before and will certainly use you again.
I would just like to say how pleased I was with my order that I placed during the Easter break. It was delivered yesterday (Friday) with easy tracking information provided. It was superbly packaged for transit and even had a small extra surprise included. I was really impressed and so had no hesitation in ordering from you again yesterday.
I recently ordered an item with you - Ocean Dock Lantern. I just wanted to say how happy I am with my purchase!! I ordered yesterday and I received it this morning which is fantastic! The lantern is so beautiful and your service is amazing!! Thank you so much and I will definitely be looking at ordering more with you in the future!
This order was beautifully wrapped and made me feel like it was Christmas! Many thanks.
I'd just like to say, the lantern which is a wedding present has arrived safely at its destination . The bride is thrilled with it . She says it was packaged brilliantly and looks gorgeous in her glass porch . Perfect. Thank you so much for your superb customer service , I will definitely be recommending your company.
Just wanted to send you this email as a thank you to say what a great website you have and what lovely products you sell. I must say that the customer service, quality of goods and quick delivery are second to none. I'm glad that I found you. From a very happy customer.
Thank you Nordic House for a wonderfully wrapped parcel. I have sent the candle straight on to Germany as a thank you present to my Aunty for some home knitted slippers! Good choice of candle don't you think? Everything on your site is beautiful - whoever does the buying has a good eye. Congratulations on your stock and service. I shall be buying from you again. And probably again. And......again!
I rarely write to companies but wanted to thank you for excellent customer service, both in the way you dealt with my order and the prompt delivery of the candles. We would recommend you without hesitation.
Just received my lovely lanterns and wanted to thank you for the amazing service and the fantastic, beautiful lanterns. Putting them outside right now, Santa should use the front door this year - very smart! Kind regards and Merry Christmas
Nordic House is I have to say the most beautiful website I have ever come across. I ordered some products and then had a lovely call from one of your team confirming delivery address - made the whole experience so personal. The order then arrived the very next day! The products were as beautiful as I expected and so well packaged. I can only say a great big THANKS!
Excellent customer service, very helpful and efficient. I love the products from Nordic House very different and unique. Had a small problem with an order and it was sorted very quickly, and a new one sent out the next day. Excellent.
Many thanks for my parcel which arrived this afternoon. The reindeer is as gorgeous as he looked in Country Living magazine! Its lovely to shop with you, from phoning to place my order with such friendly staff to the beautiful way you package the items. Many thanks. Its nearly December so happy Christmas to you all!
I just wanted to say thank you for the items I recently purchased from you - the chic glass hurricane, birch candles and mixed snowy pinecones - they make a stunning display when placed together. Like many reviewers before me, I was so impressed with the speed of delivery, the way in which everything was packed and the little heart candle gift. I have told my friends and I can't wait to order from you again.
Just wanted to say a big thank you for the prompt delivery of my vintage washstand. It arrived 24 hours after I ordered it and was well packaged. The washstand is beautiful - I love it! I will definitely be ordering from you again and will recommend Nordic House to others
Order delivered today - really impressed with speed of delivery, the item itself, and the lovely heart-shaped candle which was enclosed, which made it all the more special.
I have just taken delivery of my gorgeous items I ordered only yesterday. I am blown away by the cute products but also with the fantastic care taken in the packaging of them, which is both functional and attractive. I cannot believe the speed in which I have received my order (under 24 hours) wow?? Many, many thanks for bringing a spot of sunshine from Cornwall into a very, very wet Lancashire today. You are a brilliant company & I shall be ordering again soon.
Thank you so much, our lanterns arrived very speedily and in perfect order, we are also thrilled to receive a little free gift in the box, much appreciated. Great service, quality products and a lovely attitude - couldn't ask for more. Thanks very much Nordic House.
Superb Great Products, Prices, Serivice. My goods were of excellent quality. Packed so beautifully. Not many companies about these days that can match the quality of Nordic House. Well done everyone at Nordic House. Be very proud.
I just wanted to confirm that I received my order this morning. I appreciate the fact that the order was carefully packed and in addition, the enclosed heart candle was a lovely finishin touch..it made smile. I absolutely love the quality of the products and I'm sure it will not be too long before I place another order. Excellent and professional service ! Best wishes
Just to say many thanks - the goods arrived the very next morning, of very good quality, beautifully wrapped, and the little free present was a really sweet touch!
My linen deer is exquisite. I was so thrilled when I opened your delivery. I am saving for the larger one now!
I really felt I had to take the time to give some feedback on my recent purchases. I ordered two kitchen bar stools which looked so classy in my new kitchen that I immediately placed an order for a third. The customer service and packaging were the best I have ever seen and experienced. The lady we dealt with gave us amazing personal service and the products arrived almost as soon as they were placed. I am delighted with my purchases and the service which I cannot praise enough. Thank you so much.
Thank you so much for beautiful lanterns received safely today. I am really thrilled with them, and also the little candle light which you included. The prompt service and delivery are also much appreciated.
I just wanted to let you know how thrilled we are with our Nordic House delivery, I have spent all day unpacking everything and putting it all in place and we are over the moon, the building looks amazing. No breakages either which is impressive considering the volume. It's a great shame you are so far away as it would be lovely for you to see. Anyway, thank you again for your help. I am sure that I will be in touch for a top up order at some point - the wall lanterns look stunning in particular and have transformed our Bar area.
Thank you so much for your wonderful service and product. Delivery was within a minute of the stated time by the delivery company and the package was safe and sound. Upon opening the box the purchase of our Hurricane Lamp was superb and we are both delighted, we will be ordering again very soon.
I wanted to write to say how pleased I am with my lanterns and candles - and what a fantastic experience it has been. Everything was straightforward - the website, the courteous call about delivery - the whole process. And I loved the compliment slip with details of who looked after the order (thank you Jodie and Jill) and the little heart candles. I will definitely be getting all my candles (and gifts) from you in future - quality 'white' candles are hard to come by. Thank you - in this digital age it's a rare treat to have such an enjoyable shopping experience.
I just want to tell you that I LOVE receiving my orders from Nordic House....the items are always BEAUTIFUL and I am always so impressed with how well packaged they are. Thank you!
I am always very happy with my purchases - they are stylish and of great quality - I visit regularly and chose this company for lovely gifts that I sometimes struggle to give away!! Highly recommended on every level.
I received my delivery yesterday and wanted to send you a quick thank you. The box was packed with such care that it was remarkable (thank you), the goodies inside were of equally high standard, the processing, packing and delivery turnaround time was exceptional and I am thrilled with the entire experience, I will return again to buy more later in the year.
I just wanted to thank you for and congratulate you on your excellent customer service! I received my items incredibly quickly. I was kept up to date regarding the delivery and they were beautifully packaged. I've received some items recently from other internet stores and I've been so disappointed with the poor packaging which had often resulted in damaged goods and hassle sending items back and then chasing replacements. Not so with you. I love your items and I'll be recommending you to friends and family.
I ordered my candles on Sunday and they were delivered this morning (Tuesday) before 9am. They arrived very carefully packed. I am absolutely delighted with the candles.....they are very stylish and great quality as well as good value for money. The little gift was much appreciated too. I will certainly be using Nordic House again - your service has left me more than confident to order again and recommend to friends. Once again thank you for such excellent service.
I have to say shopping on your website was a delight - the products are gorgeous! I ordered the Scandi beakers (white and pale blue), the antique copper tealight holder and a couple of candles and black gravel. They were packaged very well and arrived two days later - along with a delightful Heart Tealight gift - excellent customer service. I have never left a comment on a website before, but felt compelled to do so here. I will be back! Thank you!
I just wanted to say a big thank you for the beautiful stainless steel lanterns. I ordered the extra tall, tall and large square which were better than expected and more. They are a real statement in our house and will be using them with pride in our garden in the summer. The quality is great and not flimsy like others I have seen. The candles provided are perfect too. Service was great from ordering to delivery. Will definitely recommend Nordic House and will certainly use again. Thank you
I received my order today. Just wanted to say thank you for the excellent service and for the beautiful candles. They look so lovely in my living room.
I don't normally provide feedback but I found your service and product really fantastic. I ordered two large candleholders and a vase on Sunday and had it delivered without fuss and neatly wrapped by Tuesday. The products are such good quality and also very good value compared to many other products on the market. So glad to have stumbled upon your website and hope to find space at home to buy more of your products!!
Just wanted to let you know how delighted I am with my recent order - grey and white stripey cushions that arrived today. And I loved the little blue heart candle that came with them. That was a nice touch.
My order received today, and I am delighted with the seat pads ~ exactly what I wanted. I am also very impressed with your service - only 2 days from placing the order until delivery. That's what I call excellent!
I ordered a knitted pouffe on Sunday evening and it was delivered Tues morning. Excellent service and delighted with goods.
Really fantastic service & product. I telephoned as I had a query prior to ordering. Telephone was answered almost immediately & query answered. Ordered at around noon. Received e-mail re despatch about 3 hours later with clear tracking information . Delivered following day. Thank you for a great shopping experience.
A great big thank you for the wonderful candles that arrived this morning. I am delighted not only with them and the telephone service, but also the prompt delivery. Another thank you for the free gift; much appreciated.
I received a delivery from yourselves today (Wednesday) which I ordered on Monday. The items were beautifully packaged & the speed in which they arrived was very impressive !! I was also extremely happy with my purchases all of which were just as described. Thank you for an outstanding service & I will definitely order from Nordic House again !!
My delivery arrived yesterday, much quicker than I expected, and I am absolutely delighted. The wall panels and cones are even nicer than I hoped and look beautiful. Thank you - I'll definitely use your lovely website again.
Fantastic service. The 2 storm lanterns arrived 24 hrs after ordering, both arrived safely. Couldn't expect any better service, will recommend you to anyone that will listen.
Hi received my order on Monday, thankyou, wonderful hurricane lamps. I have brought these as my bridal favours for my wedding guests and I know that they will be very happy with them as I am, will recommend you to my friends.
Can I just say a huge thank you to you guys for such amazing service and fantastic really high quality products. I made two orders this week, which came MORE than promptly, with free gift, exquisitely packaged and the highest quality. I am as ever very impressed, extremely happy with the things I've received, and am utterly delighted! THANK YOU!
I would just like to say thank you very much for a very prompt service (items received the next day). As always items well packed and the added gift of a heart shaped tea candle was very well received. Thank you.
I have just received my order from you and I would just like to say a big thank you! Delivery was very fast, even considering the bank holiday weekend and the packaging was lovely! The mug is great, just what I was looking for and and all the details such as tea light, envelope containing delivery details and tissue paper were lovely touches. I will definitely be recommending you to friends and family and be ordering more for myself in the near future. Thank you.
Our packages have just arrived - thank you so much for getting that delivery out so fast. Can't believe we have it here within 24 hours. The lanterns were carefully packaged and so in perfect condition. Plus they are gorgeous. Thank you so much. All best wishes. PS the complimentary tea lights were a nice touch.
My order arrived this morning - all nicely packaged. The carved wall panels look great. Many thanks.
Dear Nordic House, Just wanted to say thank you SO much for the superprompt delivery in less than 24 hours of my super cushion - most impressive! Thought I would write in a day when most people are always complaining! Thanks so much.
Hi there, just wanted to say I received my table and it's looking lovely! Thanks again
You guys rock! Placed my order on Thursday, arrived on Friday! The items were beautiful (as always when I order from your website!) Thank you!
Order beautifully packed and safely received. Thank you for being so prompt - much appreciated as I have to post these lovely items on to other friends - I'm quite sad to part with them!
I just wanted to let you know that my parcel has arrived---it was so beautifully wrapped & packed! I am thrilled with the candle holders, they are lovely & just what I was looking for---something different. I only found you by chance on the web & I am so glad I did! I appreciate your ethics & agree. You are somewhat rare these days! Thank you all so much & I wish you a jolly Christmas & the best of years in 2013.
Thank you, I have been very impressed with your customer service especially at this busy time. Will definitely be recommending you to my friends :) Thanks so much and hope you have a lovely Christmas!
I have just received my order and thank you so much for your prompt postage. I also would like to say a big thank you for the care and attention in which you packaged the goods. It all looks beautiful and you have done an excellent job with your customer service - it is much appreciated.It feels very special to be on the receiving end of this much care.
Just like to say thanks - received my order within 24 hours of ordering and the product was exactly as described.
You've done it again - you're so prompt with your delivery, thank you. Its Christmas Eve now, so I hope you're all enjoying your well earned Christmas break.
I received my parcel today and I'm absolutely thrilled with the quick and efficient service and the products - perfect for my Christmas planning!
Hi. Just wanted to say how impressed I was with the recent receipt of the Scandinavian Cheese Knives set. Bought as a Xmas gift. Stunning. Have just ordered 2 more items I loved them so much.
The order was received today in good order. Thank you for an excellent product and the quick delivery.
Well after only placing my order yesterday I was surprised to see my parcel when arrived home today. I can only commend your service for the speedy delivery ,the wonderful customer service over the phone & the packing & wrapping also a lovely little love heart t-light candle surprise gift. I will most certainly be shopping with you again as it was a wonderful experience from start to finish.
Thanks for my order which I'm delighted with and thanks for such excellent delilvery service. Highly reccommended.
Unbelievable, I got the items I ordered yesterday afternoon already this lunchtime. I am delighted with all of them! I am very impressed with your service, thank you! You have a future customer!
Just a short email to say 'what a wonderful service' I have received from yourselves. This is the first time I have ordered from yourselves and it wont be the last. I order items on Thursday and received them the next day at 08.30 a.m. They were very well packaged and I also had a lovely free gift from yourselves. Very well done.
Just to let you know that my order arrived safely yesterday. I would like you to know also that I think your service is first class. I was telephoned on Thursday by a member of your staff, who is an excellent ambassador for your company, being both efficient, polite and helpful. Sadly not what all employees often are. I am delighted with the items I ordered and your speedy, efficient service and will most definitely order with you again and recommend you to others.
Just wanted to say that I received my order yesterday of six tea light holders and tea lights. What fantastic service - delivery was very fast and the package was beautifully put together and secure. It was a joy to receive the box let alone the contents - sad of me, I know! Will definitely be buying from Nordic House again as there is something on every page of your catalogue that I want. Thank you once again - I do believe good service should not go unrecognised.
That was quick !! Many thanks for the above order, just delivered. Love the candlesticks, just what I expected. great service. Will recommend and definitely order again from you.
I would like to give you some feedback on recent purchases made from Nordic House. I am firstly really impressed with the packaging and speed in which everything comes - first class. I purchased the small and large glass fifth avenue boxes - which are simply stunning and understated but perfect in every way. I also purchased the pebble candles - for which at first glance a friend wondered why I had placed pebbles on my table, and second glance said 'I must have some - where did you get them from'. One very satisfied client - thank you
I just wanted to express how impressed I am with Nordic House. I placed an order for some lanterns last week for my wedding and they arrived promptly a couple of days later. They were well packaged and even more lovely in the flesh! Your site is fantastic and easy to navigate and your products are all gorgeous. Keep up the good work!
Many thanks for the service. The Beach House lantern is delightful. I will add your website to my favourites and visit again.
Many thanks for sending the zinc trunks so promptly. We are very pleased with them. If these are an example of your goods and service, we'll be back!
I just have to email to express my sheer delight at receiving my order this morning which I had only placed yesterday. I certainly wasn't expecting it so quickly and was delighted when I opened it to discover the treats I had ordered.
It was packaged beautifully and the products are lovely. Two of them are gifts for friends but I will definitely be returning for some Christmas gifts. I have also made your website known to my family and friends who love the types of products your company sells.
Once again many thanks and I look forward to shopping with you in the near future,
Thank you so much for the super fast delivery of my order, for the careful - and pretty, packaging, and for such quality items. I am delighted and look forward to shopping with you again. I shall certainly recommend you.
Just had to email to thank you. Firstly for advising when the lanterns were back in stock and then for 'phoning ahead to advise of the delivery time. They arrived on time and very well packaged. The best part is that we are delighted with them. We needed these to be on the 'grand scale' as we have a very large patio area. All five are superb and the aged look lends an air of 'faded grandeur' !! We will be back...
I got my order last night and THANK YOU! I bought the items for presents for other people however, I'm now going to have to get them again come pay day as I want them all for myself. I never thought that I could enthuse over string BUT oh it's lovely in its little crate and the scissors, fab! It just all looks too nice to use - but I will. Looking forward to my Xmas shopping now.
What fantastic service. The candles arrived early this a.m. and they were so beautifully packaged. I shall definitely be shopping with you in future. A very professional service.
I would like to thank you so much for the prompt delivery of my order (ordered yesterday). I have been looking for pale pink candles for a long time and was thrilled when I found then on your website. My day, as they say, was made. Many thanks again
I cannot thank Nordic House enough.....the customer service provided is what all customer services should be measured by. Absolutely fantastic! Kate in CS has restored my faith in humankind! I cannot recommend Nordic House enough, either for the quality of their products or their customer services. Perfect. Thank You!.
Dear Nordic House Team. A Big Thank You. I phoned yesterday to order the oil lamp burner and it arrived by 12 0,clock today and was just the right gift for our friends. Very impressed with your service and the quality of the item. Best wishes to you all
Just wanted to say thank you for prompt and friendly service. Items were well packed and am delighted.
Thank you for our order which was delivered today. We love the leather and steel hurricane lamps and we love your efficiency!