Customer Comments


We strive to make our customer's shopping
experience as easy and enjoyable as possible.
We welcome any feedback that will help us to
improve our service, so we would love to hear
from you with any comments you might have.
Please feel free to email us at
feedback@nordichouse.co.uk
To see comments about us on the independent review site
Trusted Shops, please click on their logo...
Excellent service and lovely products, highly recommend
Reviews
48040
Trusted Shops
Nicholas
Surrey
Absolutely adore the reclaimed driftwood candelabra that I purchased. Excellent customer service, received a phone call thanking me for my order, which was a lovely touch. Delivery was very efficient and I would recommend Nordic House to everyone I know, without hesitation.
Reviews
15022
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Michelle
Warwickshire
My products from Nordic House were fantastic, such beautiful things they are so helpful and everything is packed with so much love and care, will definitely be ordering much from this fabulous company.
Reviews
15052
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Chrissy
Nottingham
I am delighted with the Reclaimed Hurricane Lamp I bought. It’s absolutely stunning in my bedroom and a real feature. It’s a really sturdy piece. The customer service was excellent as well. Kirsty called to confirm my order but also chatted through the items I’d purchased and the delivery methods for them. I definitely recommend shopping with Nordic House as you won’t be disappointed.
Reviews
15008
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Susan
Ayrshire
Quality items, well packaged and very quickly delivered with impressive levels of personal attention and customer care. Highly recommend!
Reviews
66001
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Sarah
Surrey
Lovely unique pieces that make a home. Very happy with my purchases. Will be a returning customer.
Reviews
52003
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Catherine
London
The candles burn lovely. Fast and efficient service. Would order again.
Reviews
66047
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Katie
Sheffield
Beautiful items and prompt delivery. Love my dusky pink cushion and candle jar!
Reviews
57159
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Sarah
London
Always excellent service and always gorgeous products :)
Reviews
66133
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Nicola
Oxfordshire
The entire online ordering process has been delightful and we like the lantern very much. Thank you all.
Reviews
66001
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Trevor
Berkshire
Beautiful products along with great hassle-free service. Would highly recommend.
Reviews
66003
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Gayle
Hertfordshire
Fab easy ordering and super quick delivery. Love the products great quality and give a fab finish to my coastal holiday home
Reviews
66201
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Joanne
County Antrim
I was delighted with my chosen goods. They were excellent quality, really beautiful and very well packed. Although I wasn't able to answer, customer services rang on the day of despatch and left a lovely voicemail informing me of the delivery. Excellent, never had this before from anyone.
Reviews
10101
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Julia
South Yorkshire
I ordered a smaller square lantern in chrome and loved it so much I ordered the taller lantern as well. The product is well made and a real eye-catcher, where I've had many a compliment about the lanterns. Highly recommend this company and the product.
Reviews
66001
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Sharon
Staffordshire
The driftwood hurricane candle holder is every bit as nice as it looks on the picture. It’s really different from anything else I’ve seen and that’s also what I love about it. Delivery was great and the secure packaging meant that nothing was damaged when it arrived. I might buy another as a gift X
Reviews
15023
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Suzanne
Shropshire
I can not fault the ordering process, the customer service or the product received- absolutely brilliant.
Reviews
15017
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Sharon
Cheshire
I placed 2 separate orders for elite hurricane lanterns and candles. Delivery was very prompt each time with clear communication and a one-hour delivery slot. We are delighted with the lanterns. They are beautifully designed and really well constructed.
Reviews
38003
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Andrew
Stirling
Amazing personable customer service - the lanterns are simply stunning. Thank you Josie for all of your help, support and advice.
Reviews
66001
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Victoria
Hampshire
My order arrived in perfect condition, well packed and carefully wrapped. I am really pleased with the items: the driftwood candelabra is stunningly beautiful and quite unique. The ladder solves a more practical problem of lack of space to hang belongings in the bedroom and looks elegant in the process. Thank you very much for leading the way in what customer service should really be about.
Reviews
57084
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Julie
Essex
Great company, quality items and different too. Excellent customer service and kept up to date about delivery etc.
Reviews
55948
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Lesley
Norfolk
Beautiful quality, exceeded my expectations. The follow up after the delivery was also very much appreciated. I will definitely order more from Nordic House.
Reviews
57067
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Jan
London
Beautiful, unusual piece. Just what I’ve been looking for. Thank you so much
Reviews
15017
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Pauline
Denbighshire
Excellent service the lanterns are beautiful. I will definitely be buying from Nordic again.
Reviews
38003
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Maria
Essex
From start to finish my experience with Nordic House has been fantastic. The customer service upon placing the order was so friendly and helpful, explaining the forthcoming delivery. The goods are gorgeous and beautifully made very true to the imagery on the website. Delivery for normal goods was within the next day and for larger goods a brilliant scheduled service. Can't wait to buy more.
Reviews
10112
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Ms W
Hertfordshire
Very good quality
Reviews
72008
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Ms T
Barnet
Have been ordering from this fresh, different company for a couple of years and the whole service is excellent from ordering to delivery. The products are excellent quality and refreshingly different from the rest. Keep it up Nordic House
Reviews
15021
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Mrs R
Devon
From ordering this lantern to delivery and putting in my hallway has been so easy. The lantern is lovely.
Reviews
66001
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Mr & Mrs G
Wiltshire
What an amazing experience, the customer service is outstanding and the hurricane lamps are beautiful, so well packaged. The Nordic family team truly have the best customer service I have ever experienced in a company. Many thanks to you all
Reviews
15050
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Ms H
Farnham
Superb customer service, super fast delivery. Love my items, hurricane lamp and tables are both wonderful additions to my home.
Reviews
67190
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Mr & Mrs R
Suffolk
This is the second item that I have purchased from Nordic House. Both have been excellent products. The communication from the team at Nordic is first class. You are kept informed of the status of your order and the expected delivery date was met both times. Overall a great on-line shopping experience which means it's highly likely I'll be back for more in future. Published
Reviews
15023
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Duncan
Dumfries
Incredible products, beautifully made and so unique. A real must have to make any home that little bit special
Reviews
15041
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Melanie
Buckinghamshire
Delighted with my Tall Lantern it looks fantastic in my new bathroom. It arrived extremely well packaged and my experience from ordering to delivery can only be described as excellent. The telephone call from Josie on receipt of order was a lovely personal touch. Would highly recommend Nordic House.
Reviews
66179
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Laura
Dundee
fantastic products and excellent service. Very happy with our amazing candelabra, it finishes the room perfectly.
Reviews
87003
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Jonathan
Surrey
The customer service is really excellent and feels very personal.
Reviews
85043
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Alexandra
Received an email morning of delivery confirming a time slot - goods delivered as indicated Goods are a Christmas present but were well wrapped & appear undamaged & as advertised Received emails confirming order & even arranged to deliver to a neighbour if nobody in (which wasn't required in the end) Can't fault anything Have ordered from Nordic House before & wouldn't hesitate to do so again!
Reviews
15023
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Andrew
Yorkshire
First of all, Nordic House has excellent customer service, honestly the best that I have ever experienced. They are understanding and genuine, never patronising or make you, the customer feel uneasy. The products that I ordered have made me so happy as they bring the house together with all my Christmas Christmas decorations. They are of top quality, totally worth every penny
Reviews
10104
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Mrs Ruberte
Norfolk
Really pleased with my purchases well packaged and prompt delivery. plenty of choice will certainly use again and recommend to my friends,
Reviews
66047
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Janet
Essex
Fab website, lovely products and very friendly quick service - will recommend to friends. Published
Reviews
15023
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Jane
Nottingham
Very pleased with my Stainless Steel and Leather Candle Lanterns, and delighted with the medium Mercury candle sticks Bigger than expected yet stunning. Great personal customer service and would highly recommend. The candles recommended are just perfect...thank you Josie for your help with those!
Reviews
66212
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Emma
South Yorkshire
Lovely products and great customer service. Will order again!
Reviews
38001
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Victoria
London
Absolutely perfect. We ordered quite a few items and delivery was arranged for a convenient time. Completely faultless and the items are all lovely.
Reviews
55201
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Karen
Brentwood
Excellent customer service and quick delivery the mirror i bought is beautiful and worth the money
Reviews
15006
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Emma
Hadham
Easy to use website, attractive products well marketed. Simple ordering system. Fast delivery. Responsive customer service. Excellent.
Reviews
66322
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Mrs P
Skipton
Just want to say a big thank you to the customer service team (Kate/Tammy) for being so helpful and polite. My partner ordered the wrong lanterns and they were so understanding and helpful to exchange it for the right size we was after. Kept us updated all the way through till we was happy with our end result. Really recommend Nordic loved our experience and our gorgeous lanterns we bought.
Reviews
55168
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Ms K
Bury
Top class from ordering to delivery , more than happy with products , great quality , one word PERFECT
Reviews
35018
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Mrs J
London
Great products, good communication and fast shipping. Thank you very much for your help and very efficient service. Look forward to my next purchase
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Trusted Shops
Mrs J
Wokingham
Nordic House give an excellent level of customer service. My parcel arrived quickly and everything well packaged.I found Nordic House last year when I was looking for white pillar candles. I wasn't disappointed when they arrived. They look great and burn so beautifully. I knew straight away I would purchase from them again. Its rare I leave a rating but Nordic House are an exception.
Reviews
35064
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Ms B
Banchory
My third order from Nordic House with consistent quality and value of goods.
Reviews
66322
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Brian
Warwickshire
This was the second order of goods from Nordic House and the quality is really superb - great value for money.
Reviews
35069
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Mr Smith
Warwickshire
So thrilled with my latest purchase of the Aluminium Floor Candles in both sizes. Seriously impressed with the whole experience of purchasing from your site. Highest level of customer service, delivery, packaging, product, even a little heart tea light thrown in for good measure! Highly recommended!
Reviews
55934
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Mrs C
Suffolk
Great site, wanted to buy so much more lol
Reviews
39002
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Mrs S
Kettering
Absolutely satisfied.
Reviews
66258
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Eszter
London
What can I say fantastic service. The packaging was out of this world and you could certainly see the care and attention of how well it was packed. A big, big thank you to the lady who packed it who was Rachael - I know this as she kindly put her name on a compliment slip for me. Also enclosed was a brochure with a cute heart candle, a big thank you to you all... Georg lantern to..xxxxxxxx
Reviews
NH016
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Miss R
Wolverhampton
The wrought iron candle holder I ordered is absolutely lovely and exactly how I had imagined it. The lady on the telephone was very friendly and the item was delivered the very next day. I will order again.
Reviews
87003
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Mrs B
Berkshire
Amazing service and loved the lanterns
Reviews
55001
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Mr R
London
Every product I have purchased over the past few years I have been delighted with. The quality, delivery and customer service is excellent. If you are looking for unusual scandi type items that are both contemporary and stylish as gifts or for the home I'm sure you will be delighted.
Reviews
15001
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Dawn
Durham
I was 100per cent satisfied,both with hurricane lamp,delivery and excellent customer service.
Reviews
67148
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Margaret
Cardiff
Friendly customer service, prompt delivery, lovely items
Reviews
35012
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Eliza
London
Amazing customer service Beautiful products Thank you
Reviews
55211
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Mrs K
London
The leather handled lanterns are very smart and stylish, and Emma was extremely helpful with advice on candle sizes and quantities.
Reviews
55211
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BW
London
Couldn't fault anything with this order. I felt Nordic House were very conscientious in ensuring my order was fulfilled to my needs. Delivery was spot on. The delivery driver phoned me 30 mins before delivering my order to ensure I was at my house.10 out of 10 to both Nordic House and the delivery company.
Reviews
55003
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Fiona M
Ross-Shire
Everything was excellent: the products, the delivery (came the next day) and the customer service. Prompt, professional and personal.....perfect
Reviews
85016
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Mr B
Norfolk
Great products, great service, packed safely and delivered on time, very happy.
Reviews
55874
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Katrina
Huntingdon
Customer service was exceptional, really impressive. Will be ordering again
Reviews
55001
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Simon
London
Very satisfied and such pleasant staff when phoning to place my order, will certainly use your services again when in need and pass your details to others.
Reviews
10104
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Mary
Shropshire
I was so excited to receive my parcel and even more excited with the items enclosed. Everything is such good quality, the pictures in your catalogue are so true to life. One of my items(the bamboo candle holder)was a present for a friend, he is delighted with it. He now has a catalogue I gave him. It was a pleasure speaking to you on the phone, so friendly and polite. Many Thanks.
Reviews
81006
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Patsy
Oxfordshire
Really liked the website and order arrived the next day. Excellent service, thank you.
Reviews
55634
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Rachel
London
I have ordered from Nordic house on many occasions and have never been anything but 100 satisfied with the quality of the product, the customer service, and their attention to detail. It is always a pleasure to shop with them.
Reviews
66339
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Alison
London
I have to compliment you on all aspects of your service and product !! First class from start to finish, well done.
Reviews
66258
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Eric
Maidstone
Items were as great as they looked It was a nice touch to get a phone call the morning after i ordered the items online to discuss delivery logistics which was both thoughtful and necessary. Couldn't recommend highly enough. This was my fourth order in equal months and always great quality and on top
Reviews
54013
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Marcus
Gloucestershire
Excellent service very stylish products .
Reviews
55168
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Yvonne
Windsor
Fabulous pieces, excellent customer service, spot on delivery
Reviews
15010
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Mrs R
Yorkshire
Not only nothing to fault but a rare occasion when I was blown away by the service, by the delivery and by the product. I have been searching for large storm lanterns for ages and was recommended here. The product wasn't cheap but v high quality. From the moment I ordered I had several emails and calls arranging delivery. The products were packed incredibly well. Highly recommend.
Reviews
55001
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Keith
Benfleet
I was extremely satisfied on all aspects of my order I cannot fault what so ever Will certainly recommend to other shoppers
Reviews
66048
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Magnus
Perthshire
Great customer service experience. Order placed Sunday evening & parcel delivered the following Wednesday morning. Parcel wonderfully packed by Jill which meant item arrived safely without any damage. UK Post (delivery service) sent email with delivery time slot - you could monitor your parcel number & where it was on the route. Parcel arrived well within the one hour time slot.
Reviews
55179
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Mr D
Dunblane
Shopping at Nordic House has been a very pleasant experience and I am delighted with my choice of lantern. I particularly appreciate the kind attention of Kate in Customer Service, who dealt effortlessly with my last minute change of mind - thank you. The quality goods were thoughtfully packed and arrived speedily on the next working day. Brilliant service
Reviews
55201
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Alison
Kent
I shall come back to this company again and again and again, because they have a lovely range of products, everything arrives quickly and beautifully packed, and the staff are exceptionally pleasant and helpful
Reviews
66573
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Susan
Fife
Beautiful products and excellent customer service, above and beyond what I would normally expect. Delivery was speedy too.
Reviews
55741
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Ms H
Hampshire
Excellent service.Goods first class
Reviews
55780
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Elspeth
East Lothian
I am very satisfied with delivery as was extremely prompt my goods are excellent, such gorgeous items and I can't wait to put everything I have purchased out. Customer service it as another level. Everyone I have spoken to are extremely polite and friendly. Can't wait to make another purchase Thank you
Reviews
10104
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Kelly
Essex
This is a beautiful lantern , I was so pleased with the service , and the goods.
Reviews
55781
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Ms Lewis
Bristol
Very easy to deal with and order from. One comment would be that there could be more photos and descriptions on the website - I would have ordered more.
Reviews
55763
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Kim
Co. Down
The products I ordered were absolutely gorgeous and so beautifully and carefully wrapped. The delivery was super quick - the fastest I've ever received without paying extra I will definitely be shopping with Nordic House again soon.
Reviews
55689
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Lucy
Cornwall
A beautiful range of items on the website. Very quick delivery with the items carefully packed. I will use this company again.
Reviews
LB529
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Mrs R
Lancashire
UK to Ireland delivery in two days, quicker than advertised. Beautiful products - top quality. Personal service & status about order - personal emails, not just automatic emails. Pre-ordering I had a product enquiry - instant and friendly help by phone. Second time I bought from Nordic House - just as good as the first time. Will definitely buy gifts here again. Highly recommended.
Reviews
LB579
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Ms R
County Galway
I just wanted to write a quick email to say thank you so much for my lovely items I ordered. Not only a super quick delivery but a courtesy phone call too to double check my address. The items are wonderful and I will definitely be ordering from you again. Thank you.
Reviews
55815
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Tania
London
Absolutely excellent service and delivery and the items I ordered are wonderful. Will be ordering from you again. Many thanks
Reviews
55618
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Mrs P
London
Ordered the 3 stainless steel and leather lanterns, they are stunning , also look good with the silver wire lights in them. Great customer service, which is rare these days and have recommended to my friends.
Reviews
55230
Trusted Shops
Mrs R
Fife
I ordered a number of fragile items and the care taken packing them went above and beyond what anyone could expect. Delivery by a cheerful courier, just a couple of days after ordering, and the items are without exception beautiful. I am a very happy customer
Reviews
15017
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Ms W
Surrey
Superb company, excellent customer service Will certainly use them again
Reviews
66046
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Ms S
East Sussex
Everything from start to finish with my order was how i would hope it to be.
Reviews
NH016
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Mrs L
Oxfordshire
I ordered a Lantern as a gift for my self and was delighted when it arrived the next day. The item was stunning and so much care was taken with the packaging, which also included a free gift. Its such a rarity to get an online company that actually seem to care about their customers. I will be ordering my Christmas gifts from Nordic House as I know that they will be beautiful.
Reviews
55212
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Miss H
Gloucestershire
Delighted with every aspect of my first Nordic House order. I'll be back.
Reviews
55532
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Ms H
Berkshire
Just wanted to send you this email as a thank you to say what a great website you have and what lovely products you sell. I must say that the customer service, quality of goods and quick delivery are second to none. I'm glad that I found you. From a very happy customer.
Reviews
10104
Trusted Shops
Tracey
Whitehaven
Just received my lovely lanterns and wanted to thank you for the amazing service and the fantastic, beautiful lanterns. Putting them outside right now, Santa should use the front door this year - very smart! Kind regards and Merry Christmas
Reviews
55003
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Helen
Newbury
Nordic House is I have to say the most beautiful website I have ever come across. I ordered some products and then had a lovely call from one of your team confirming delivery address - made the whole experience so personal. The order then arrived the very next day! The products were as beautiful as I expected and so well packaged. I can only say a great big THANKS!
Reviews
71105
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Sue
West Yorkshire
Thank you so much, our lanterns arrived very speedily and in perfect order, we are also thrilled to receive a little free gift in the box, much appreciated. Great service, quality products and a lovely attitude - couldn't ask for more. Thanks very much Nordic House.
Reviews
55211
Trusted Shops
Sue
Bodmin
Superb Great Products, Prices, Serivice. My goods were of excellent quality. Packed so beautifully. Not many companies about these days that can match the quality of Nordic House. Well done everyone at Nordic House. Be very proud.
Reviews
66258
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Sue
Hertfordshire
Just to say many thanks - the goods arrived the very next morning, of very good quality, beautifully wrapped, and the little free present was a really sweet touch!
Reviews
55001
Trusted Shops
Debra
Brighton
Thank you so much for your wonderful service and product. Delivery was within a minute of the stated time by the delivery company and the package was safe and sound. Upon opening the box the purchase of our Hurricane Lamp was superb and we are both delighted, we will be ordering again very soon.
Reviews
55212
Trusted Shops
Barry and Carole
Exeter
I wanted to write to say how pleased I am with my lanterns and candles - and what a fantastic experience it has been. Everything was straightforward - the website, the courteous call about delivery - the whole process. And I loved the compliment slip with details of who looked after the order (thank you Jodie and Jill) and the little heart candles. I will definitely be getting all my candles (and gifts) from you in future - quality 'white' candles are hard to come by. Thank you - in this digital age it's a rare treat to have such an enjoyable shopping experience.
Reviews
55211
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Caroline
London
I just wanted to say a big thank you for the beautiful stainless steel lanterns. I ordered the extra tall, tall and large square which were better than expected and more. They are a real statement in our house and will be using them with pride in our garden in the summer. The quality is great and not flimsy like others I have seen. The candles provided are perfect too. Service was great from ordering to delivery. Will definitely recommend Nordic House and will certainly use again. Thank you
Reviews
55001
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Elaine
Horsham
Our packages have just arrived - thank you so much for getting that delivery out so fast. Can't believe we have it here within 24 hours. The lanterns were carefully packaged and so in perfect condition. Plus they are gorgeous. Thank you so much. All best wishes. PS the complimentary tea lights were a nice touch.
Reviews
55003
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Tricia
Kingswear
Just like to say thanks - received my order within 24 hours of ordering and the product was exactly as described.
Reviews
71004
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Paula
Lichfield
Well after only placing my order yesterday I was surprised to see my parcel when arrived home today. I can only commend your service for the speedy delivery ,the wonderful customer service over the phone & the packing & wrapping also a lovely little love heart t-light candle surprise gift. I will most certainly be shopping with you again as it was a wonderful experience from start to finish.
Reviews
55348
Trusted Shops
Roselyn
Inverness
Just to let you know that my order arrived safely yesterday. I would like you to know also that I think your service is first class. I was telephoned on Thursday by a member of your staff, who is an excellent ambassador for your company, being both efficient, polite and helpful. Sadly not what all employees often are. I am delighted with the items I ordered and your speedy, efficient service and will most definitely order with you again and recommend you to others.
Reviews
PB007
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Shirley
Inverness-shire
Many thanks for your very efficient service - and the candles really are white!
Reviews
66045
Trusted Shops
Anne
Worthing
Thank you so much for the super fast delivery of my order, for the careful - and pretty, packaging, and for such quality items. I am delighted and look forward to shopping with you again. I shall certainly recommend you.
Reviews
55318
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Lesley
Lincolnshire
Thank you for our order which was delivered today. We love the leather and steel hurricane lamps and we love your efficiency!
Reviews
55212
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Berenice
N Yorks
I just wanted to send a quick email to say how impressed I am with your company, product, and the service I received. I run an internet based mail order company myself and understand how much work and effort goes in to offering the level of service that you just have, and how important it is to give credit where credit is due. The candle lantern I received exceeds expectations and I will definitely recommend you and be back myself too.
Reviews
Trusted Shops
Gary
Ashford
I just wanted to say that the white pillar candle selection I bought from you have been the best white candles I have ever bought - absolutely perfect in every respect!.
Reviews
66045
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Sandra
Worcester
My goods arrived safely this morning - less than 36 hours after placing the order. This is indeed a first class service.
Reviews
55212
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Kerry
Glasgow
Hello, many thanks for the quick delivery of our recent order. We are really pleased with the candles and holders - thank you.
Reviews
67020
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Mark
Birmingham
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