Customer Comments


We strive to make our customer's shopping
experience as easy and enjoyable as possible.
We welcome any feedback that will help us to
improve our service, so we would love to hear
from you with any comments you might have.
Please feel free to email us at
feedback@nordichouse.co.uk
To see comments about us on the independent review site
Trusted Shops, please click on their logo...
Beautiful items and prompt delivery. Love my dusky pink cushion and candle jar!
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Sarah
London
Great quality items arrived in perfect condition. Really happy all the packaging was recyclable.
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66212
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Helen
Tyne & Wear
Lovely all round. Very helpful and friendly. Items arrived earlier than expected. Thank you.
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66212
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Sam
Hertfordshire
I ordered three lanterns from Nordic House and unfortunately one was broken in transit and so needed to be returned (although actually I decided that one was unwanted as it didn't fit the space). When I contacted Nordic House customer services I was pleased to experience great customer service and a completely no-fuss response in either getting a replacement to me or having it returned
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66211
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Ms C
Surrey
I ordered a small lantern with leather strap and the glass and slate candle holder, both arrived the day after despatch. Stunning quality, well packaged would be an apt description of both. Will buy the larger sizes of lantern when they come back in stock. Customer service was excellent all the way through. Would not hesitate to recommend the company or products.
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66211
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Mrs E
Yorkshire
What a treat it was to receive my parcel from Nordic House. Firstly, the items were beautifully wrapped - it felt like Christmas day opening them. I ordered a number of items and am delighted with them all, in particular the lantern with the leather handle, the shelf with felt brackets and the brunch boards - perfect for boiled eggs and soldiers I will definitely be shopping at Nordic House again
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66211
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Mrs W
Cumbria
Superb genuine customer service - I ordered items for 2 separate birthdays, Nordic House rang to thank me for the order and confirm despatch date. Really pleased with the products and they are of very good quality. Would like items for myself Thank you.
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66211
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Mrs C
London
Brilliant customer service, kept informed of delivery times, delivery great. Goods amazing quality, will definately buy from you again. Thank you
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66211
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Joanne
Very pleased with my Stainless Steel and Leather Candle Lanterns, and delighted with the medium Mercury candle sticks Bigger than expected yet stunning. Great personal customer service and would highly recommend. The candles recommended are just perfect...thank you Josie for your help with those!
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Emma
South Yorkshire
Amazing customer service Beautiful products Thank you
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55211
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Mrs K
London
The leather handled lanterns are very smart and stylish, and Emma was extremely helpful with advice on candle sizes and quantities.
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55211
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BW
London
Excellent items and customer service.
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55212
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Priscila
Berkshire
Extremely Goods were also stunning
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55211
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Deborah
Gloucester
Excellent products and customer service
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55211
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Miss W
Manchester
Great customer service -lots of help on delaying delivery until a suitable date. Also updated me regularly on order progress.
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55212
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Sharon
Cambridge
Ordered the 3 stainless steel and leather lanterns, they are stunning , also look good with the silver wire lights in them. Great customer service, which is rare these days and have recommended to my friends.
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55230
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Mrs R
Fife
I ordered a Lantern as a gift for my self and was delighted when it arrived the next day. The item was stunning and so much care was taken with the packaging, which also included a free gift. Its such a rarity to get an online company that actually seem to care about their customers. I will be ordering my Christmas gifts from Nordic House as I know that they will be beautiful.
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55212
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Miss H
Gloucestershire
Thank you so much, our lanterns arrived very speedily and in perfect order, we are also thrilled to receive a little free gift in the box, much appreciated. Great service, quality products and a lovely attitude - couldn't ask for more. Thanks very much Nordic House.
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55211
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Sue
Bodmin
Thank you so much for your wonderful service and product. Delivery was within a minute of the stated time by the delivery company and the package was safe and sound. Upon opening the box the purchase of our Hurricane Lamp was superb and we are both delighted, we will be ordering again very soon.
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55212
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Barry and Carole
Exeter
I wanted to write to say how pleased I am with my lanterns and candles - and what a fantastic experience it has been. Everything was straightforward - the website, the courteous call about delivery - the whole process. And I loved the compliment slip with details of who looked after the order (thank you Jodie and Jill) and the little heart candles. I will definitely be getting all my candles (and gifts) from you in future - quality 'white' candles are hard to come by. Thank you - in this digital age it's a rare treat to have such an enjoyable shopping experience.
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Caroline
London
Thank you for our order which was delivered today. We love the leather and steel hurricane lamps and we love your efficiency!
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Berenice
N Yorks
I would just like to thank you for your exceptional service for my 1st order with yourselves. Ordered over the weekend and arrived this morning. The Lantern was well packaged and is just perfect! I will be ordering again with you.
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Nigel
Accrington
My goods arrived safely this morning - less than 36 hours after placing the order. This is indeed a first class service.
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Kerry
Glasgow
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