General information and help with shopping at Nordic House


General Information

Please note that every effort has been made to ensure that the colour reproduction of products shown in our Online Store is as close as possible to the original, but may not be exact.
All prices quoted in the store are inclusive of VAT. For deliveries where VAT is not applicable, such as Channel Islands, VAT will be deducted when an appropriate delivery address is given.
All are subject to stock availability, and are subject to change at any time.
The title of goods purchased remains with Nordic House until full payment is received and cleared for the item.
Your VAT invoice is sent as a PDF attachment to your order confirmation.

Stock Levels

Our website will always endeavour to show current stock levels, this preventing customers ordering products that are out of stock. If products are out of stock, the Product Page will give the option to "Notify Me", meaning that as soon as the goods are back in stock and available to be purchased, an email is automatically sent immediately to inform you of this fact.
When an item is low on stock, it is possible for more than 1 customer to add the last remaining items to their Shopping Bag. In this event, the first person to complete Checkout will buy those items and a "Sold Out" message displayed should another customer attempt to Checkout with the same items.

Accepted Payment Cards & Payment Details

Our Payment process is operated through SagePay via a secure server. You can check this by looking for the closed padlock at the bottom of your browser window at the payment stage. All card information is encrypted using the latest secure technology and passed directly to SagePay for authorization. No credit card information is stored on the Nordic House server at any time.
We accept credit and debit card payment via Visa, Mastercard, American Express, Switch, Delta (Visa Debit), Electron and Solo.
Payment for your order is processed 'automatically' as soon as your order is placed. We process the payments via SagePay. Orders may be subject to security checks before despatch.
We can also accept cheques (personal or business) before delivery. Please note that any cheques will need to clear before goods can be dispatched (this usually takes around a week). Cheques need to be made payable to Nordic House Ltd, and sent to the address as stated on this website.
Alternatively you may also make a direct payment into our bank account to pay for an item. Please contact us for further details if you wish to do this. Items paid for in this way will be despatched as soon as the funds show as being cleared in our account.
All purchases are processed in Pounds Sterling.

V.A.T.

On all orders made to the UK or the European Union, VAT at the current standard rate is included.
If a Delivery Address is outside the EU, eg Channel Islands, the appropriate VAT will be deducted from the total.
Nordic House Returns & Exchanges
Believers in slow living and
the art of "just enough"
Secured by SagePay
The Institute of Customer Service