PRIVACY and SECURITY

We value our customers privacy and have taken great care to ensure the security of your transactions with us. Your credit card information and other personal data will be treated with the highest standards of safety and confidentiality.


Nordic House has been awarded the Trusted Shops Trustmark. To confirm our Trusted Shops Accreditation, please hover over the Trusted Shops logo at the top of this page.

The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. The PCI DSS was created jointly in 2004 by four major credit-card companies: Visa, MasterCard, Discover and American Express.

To confirm Nordic House's PCI DSS Accreditation, please click on this icon:



SSL encrypts your credit card number, name, address, and phone number before they travel over the Internet.

Nordic House's SSL Accreditation is through RapidSSL:



Data Protection
In providing your details to Nordic House, you consent to Nordic House maintaining, recording, holding and using the information you give. This information is collected at the time of registration and on the ordering page. The details requested are used to process your orders. This information will also be used to improve our service to you and to keep you informed about Nordic House. You are able to opt-out from our mailing list by clicking on Unsubscribe at the foot of our emails. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998

UNDER NO CIRCUMSTANCES WILL YOUR PERSONAL DETAILS BE DISCLOSED TO THIRD PARTIES


The information we collect about you will include:
Name
Address
Phone numbers
Email address

WE DO NOT STORE CREDIT OR DEBIT CARD DETAILS ANYWHERE ON OUR SYSTEM.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold by viewing your details online. Instructions to do this are on the help page or you can contact Nordic House on 01872 223220. If you find any inaccuracies we will delete or correct it promptly.


Fraudulent Transactions
To protect our customers against fraudulent transactions and identity theft Nordic House will perform searches to verify your details. In deciding whether to accept your order request we may use the information you have given to us, already hold about you, or for which we receive from any enquiry.

We may contact you, to inform you of changes in our service, and any promotional offers we may have. You can remove yourself from our database at anytime by emailing Customer Care.

Credit Card Security
The card security code is a unique three or four-digit number printed on your debit/credit card. This number is not embossed on the card and hence not printed on receipts - making it difficult for anyone other than the genuine cardholder, to know it.

Some card issuers refer to this number as the "Card Security Code" others as the "Personal Security Code" and others as "Card Verification Value".

Some cards, many UK-issued cards for example, have a three-digit number printed at the top of the signature strip on the reverse of the card.

Others, American Express cards for example, have a four-digit number printed on the front of the card, above the account number.

Website Security
When you register details with us, make an order or access account details, we use a secure server. Any data you give us is encrypted using a "Secure Socket Layer" (SSL) session. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted. You should be aware, however, that older browsers cannot use SSL. To be sure, please use the latest version of your browser, available as a free download from the internet. Browsers used successfully include Internet Explorer, Firefox, Safari (Windows & Mac), Google Chrome and Opera.

Our SSL Secure Pages are used whenever personal information is entered and, as a guide, you should see a padlock symbol similar to these:

Internet Explorer: Firefox: Safari: Opera:
Google Chrome:

The padlock should appear when you are transferring any of your personal details over the internet. Also, the website address will start with the letters "https:" rather than "http:".

If you are still concerned about ordering electronically, you can place your order by calling our order helpline on 01872 223220. An answering machine is used outside office hours: please leave your name & number and we will return your call.

Cookies
We only store information in Cookies in a highly encrypted format and for the sole purpose of making the shopping experience easier. Nordic House does not use any information for targeted advertising.

What we store:
Name and address information and other contact details.
Shopping cart contents, if any.
We store this in order to allow a customer to revisit the site and continue processing an incomplete order.

What we do NOT store, encrypted or otherwise:
Credit card information.

No Cookie information is ever made available to third parties.

If you have any queries about this security and privacy statement or any of your dealings with Nordic House, please use the Contact Us form on our website.