Returns & Exchanges

We hope that you will be delighted with your order but we understand that there are occasions that you may want to return items or that a parcel arrives damaged or faulty.

In this case, you must contact us within 14 days of receipt of your order on 01872 223220 or by email at Customer Care. We do however pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, you must take reasonable care of the products that you wish to return and not use them.

Please ensure all items are wrapped securely and we recommend that you use insured registered delivery and keep the Proof of Posting receipt as we cannot be responsible for return parcels that fail to reach us.

In order to qualify for a refund, the returned products must be unused, in perfect condition, undamaged and in the original packaging. All fragile items must be securely packaged.

Please note that large unwanted items will need to be collected by one of our couriers and the cost for this will be deducted from your refund - simply call us on 01872 223220 and a member of our team will be able to advise you.

Nordic House Ltd
Returns Dept
Unit 5
St Austell Bay Business Park
Par Moor Road
St Austell
Cornwall
PL25 3RF

If you are a UK/EU consumer, the above comply with the Consumer Protection (Distance Selling) Regulations 2000.

If I buy something as a Christmas present, what is your refund policy?

To help you with your Christmas shopping, any products bought from the 1st December can be returned up to 14th January.

This means you can shop early without worrying and should they need it, this will give the gift recipient extra time to return unwanted presents.

The extended Christmas returns period applies to all products that can normally be returned for exchange or refund, in line with our usual returns policy.

Any purchases made from the 1st January onwards will be eligible for the normal returns period.