Returns & Exchanges

Nordic House Return Policies

We hope that you will be delighted with your order but we understand that there are occasions that you may want to return items or that a parcel arrives damaged or faulty.
In this case, you must contact us within 14 days of receipt of your order on 0‌1872 223220 or by email at Customer Care. We do however pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.
Please note that we are not responsible for return postage, with the exception of faulty items or goods damaged in transit.
Once you have contacted us, you must take reasonable care of the products that you wish to return and not use them.
Please ensure all items are wrapped securely and we recommend that you use insured registered delivery and keep the Proof of Posting receipt as we cannot be responsible for return parcels that fail to reach us.
In order to qualify for a refund, the returned products must be unused, in perfect condition, undamaged and in the original packaging. All fragile items must be securely packaged.
Bespoke and made-to-order products cannot be returned for a refund nor an exchange. Once an order is confirmed, it cannot be cancelled or amended.
Please note that large unwanted items will need to be collected by one of our couriers and the cost for this will be deducted from your refund - simply call us on 0‌1872 223220 and a member of our team will be able to advise you.
If you are a UK/EU consumer, the above comply with the Consumer Protection (Distance Selling) Regulations 2000.

Nordic House Ltd

Returns Dept
700 Avenue West, Skyline 120
CM77 7AA

How to return your order...

Via DPD Shop Return
Please contact our customer care team to book a shop return.
To find your local shop click here.
£6.50 per parcel
Size & weight restrictions apply. Each parcel can be up to 20kg, with no two dimensions more than 120cm combined (i.e. 60x60x60cm, 80x40x40cm etc) and no one side greater than 100cm. Mainland England, Wales & Scotland only.
Excludes Northern Ireland, Scottish highlands, islands and other outlying areas
Via DPD Home Collection
Please contact our customer care team to book a shop return.
Available Monday-Friday - signed for, all day service.
Mainland England, Wales & Scotland*
£16.00 per parcel
Northern Ireland, Scottish Highlands, Islands and Outlying
£24.00 per parcel
*excludes highlands, islands and other outlying areas
Via Large/Fragile Item Home Collection
Monday-Friday - signed for, all day service.
Any item delivered by one of our specialist couriers, must be returned to us using the same service. As the price is dependent on consignment weight, this will be discussed with you prior to despatch of your order.
Please contact our customer care team to book a shop return.
Zone 1   Mainland England & Wales 
From £42.00
Zone 2   Mainland postcodes
DG1‑DG4, EH1‑EH38, G1‑G80, FK1 ‑FK16, KA (except KA27), ML, TD1‑TD9
From £52.50
Zone 3   Mainland postcodes
AB1‑AB30, DD1‑DD11, DG5‑DG9, DG13‑DG14, EH39‑EH42, FK17‑FK21, G81‑G84, IV1‑IV6, IV12‑IV13, IV30‑IV36, KY1‑KY16, PA1‑PA19, PH1‑PH14, TD10‑TD15
From £75.00
Zone 4  Northern Ireland, Highlands, Islands, Outlying areas and other postcodes not listed Please contact our customer care team for a quote.