Delivery of Made-To-Order Products
Each bespoke item of furniture will be made-to-order just for you in around 8-10 weeks. Once made and ready for delivery, you can usually expect to receive your order within 12 weeks of placing your order.
During busy times of year, this may increase slightly, but we will let you know when the order is placed if this is the case and keep you informed throughout the process.
Delivery of upholstered furniture is provided by a specialist courier company. Sofas, armchairs and footstools are carried into the room of your choice, unpacked for your inspection, with packaging taken away after.
Once the couriers have received your order, they will contact you either by text or telephone, to arrange a mutually convenient day for your gorgeous new upholstered item to arrive. An approximate time slot will be provided the day before the agreed delivery date. Deliveries can take place Monday – Friday, between 7am – 6pm, with Saturday slots also available in certain areas.
The cost of this service will depend on the area that you live in and is calculated by your postcode during the checkout process. For areas outside our usual delivery zones, we will obtain a shipping price just for you.
Any “in stock” items that you have chosen at the same time, will be sent from our warehouse with our usual speedy delivery methods. Standard delivery charges for these items will apply.
Cancelling Orders and Returning Made-To-Order Products
Once confirmed, we are not able to cancel orders for bespoke items that have been made just for you, and therefore you cannot cancel or return any item that is made-to-order.
It is your responsibility to ensure that you thoroughly check the items delivered for damage, at the point of delivery. When the goods have been signed for and accepted, neither Nordic House nor our couriers are responsible for any damage or loss that may be noticed after this, so it is crucial that you take time to inspect the product.
In the unlikely event that your item has been damaged on its way to you, please do not accept the delivery. You must call our customer care team straight away, whilst the delivery team are still with you, and we will advise you how best to proceed. In the event of an accepted claim we will seek to repair the item free of charge. If a repair is not possible, a replacement can be offered and only if a suitable replacement is not available will a refund be given.